Butlin Property Services

UPDATE 11/04/26: Following this review, the Director (Nick Chatt) contacted me to address the communication breakdown. BPS admitted to a combination of technical 'undeliverable' email issues and internal staff turnover that led to my initial 125-day delay. Critically, they have now waived the re-inspection fees entirely, acknowledging my documented attempts to contact them in November 2025. Inspections for the flats have since been carried out. While the initial 5-month wait for a response was unacceptable, I appreciate the professional and pragmatic approach taken by management to finally resolve the dispute and ensure safety compliance. Update 13/03/26: BPS has reached out following this review and identified the internal communication gaps that led to the initial delay. We are currently in the process of scheduling the fire safety inspection. While a firm date is still being finalised, the process is moving in the right direction. I will provide a further update once the inspection is completed. Fact check: I have sent 9 emails in 5 months with only a 22% response rate from BPS. My formal complaint has been ignored for 125 days. Their claim that they 'tried to contact' me is unsupported by any evidence or audit logs. Safety is a matter of record, not just PR—their records show a complete failure to communicate. Unacceptable Unresponsiveness and Failure to Resolve Critical Safety Issues My experience with Butlin Property Services has been deeply frustrating and concerning. I have been chasing BPS for months regarding a mandatory fire door inspection and have been met with an unacceptable level of unresponsiveness. Despite numerous follow-ups, they have failed to: • Provide evidence/logs of notifications they claim were sent for missed appointments. • Issue formal response to written complaint, which has been pending since November 8, 2025 (over 110 days). This is a critical fire safety issue that has been left unresolved due to poor communication and inaction. I urge anyone dealing with BPS to be prepared for extreme delays and a complete lack of accountability. Escalating the issue has been necessary to make any progress.

Butlins Property Services has been a game-changer for several of our blocks, which were previously mismanaged by other local agents. Since taking over in 2019, Butlins has demonstrated exceptional diligence and dedication to improving every aspect of block management. The team at Butlins is always up-to-date with new legislation and works hard to ensure that we get the best value from the funds and contributions made by us leaseholders. Behind the scenes, they are also very good at navigating the complex and ever-changing regulations and prioritising budgets accordingly. BPS’s communication sets them apart; I have noticed how they maintain a strong reputation with local trades and have a practical but excellent knowledge of our building’s history, which proves invaluable during maintenance works. Alex, our Property Manager, has been outstanding!! His expertise and commitment are really appreciated especially when we had some challenging issues earlier this year. A solid 5-star recommendation for Butlins Property Services!

Absolutely disgraceful company. I would strongly urge anyone considering using this company to look elsewhere. One of their contractors scratched my parked car while carrying out maintenance work in the common area of my building. I have photographic evidence of the contractor at the scene, and my wife was a direct witness to what happened. When I contacted the company, they denied all liability without any investigation whatsoever. I escalated the matter to the director, who also point-blank refused to accept any responsibility — despite the clear evidence I provided. As a result, I was left with no choice but to pay over £500 out of my own pocket for repairs caused by THEIR contractor. To make matters worse, both myself and my landlord agency separately requested that CCTV cameras be installed in the common area to prevent this happening again. They refused. We then asked whether we could install cameras ourselves at our own cost — a completely reasonable request. They couldn't even be bothered to reply to the emails. Not me. Not the landlord agency. Complete silence from a supposedly professional company. This company shows zero accountability, zero care for residents, and zero interest in keeping the communal areas safe. They damage your property, deny it, ignore your evidence, refuse to take preventative action, and then go completely silent when you try to find your own solution. Avoid at all costs. An absolute disgrace from top to bottom.

I would like to report a reckless driving incident involving a lady van driver. She was driving aggressively and dangerously, repeatedly attempting to force her way into my lane. At one point, she appeared to deliberately steer her van towards my vehicle, creating a serious risk of collision. Her actions endangered my safety and that of other road users. I request that this matter be investigated and appropriate action taken. Van Reg- NV66XDR At 10.55 am today in London road ..

Butlin Property Services have managed the block of flats where I live for several years now. I can certainly recommend them to others. Our block manager Alex Lee-Bradley is excellent. He ensures all work at the flats is carried out in a timely manner and is done to a high standard. He has helped us manage several large projects such as the renovation of our balconies. He is hard working and communicates well. Residents find him friendly, efficient and easy to get on with.