Optimum

⭐⭐⭐⭐⭐ My family and I were so excited to use Optimum Letting’s services, and they exceeded all of our expectations. From the very beginning, the team was professional, friendly, and incredibly helpful. They made the whole process smooth and stress-free, always keeping us informed and answering any questions we had. Their dedication, excellent customer service, and attention to detail truly set them apart. We are so grateful for all their hard work and would highly recommend Optimum Letting to anyone looking for a reliable and trustworthy letting agency. Thank you to the entire team for your wonderful work; we really appreciate everything you’ve done!

This is the second time that we have used Optimum to sell our properties. Kristian and his team are incredibly professional and go way beyond what they need to to help you get the best results. We would definitely recommend them. Special mention goes to Laura who is an absolute joy to deal with.

Had nothing but a fabulous experience with optimum right from the start to picking my keys up! Lisa and Maisie have been so great with me, extremely professional, friendly and go above and beyond to help! Always super quick at getting back to you and any questions or queries you have is never a problem! Moving was super easy, quick and stress free!

We have bought the house trough Optimum. I highly recommend them ,everything was smoothly and quick . I was mainly dealing with Laura who was amazing and always make sure we was good with everything. And we received little welcome pack which was very nice ☺️

0/5 Stars - Avoid Optimum Lettings: Negligent and Unreliable! Optimum Lettings’ negligent practices nearly cost me my £2450 deposit. As a military family, we were shocked by the property’s filthy move-in condition: reeking odors, disgusting marks on walls, dirty kitchen, embedded carpet stains from a prior tenant’s two large dogs, and broken fixtures (e.g., four broken toilet seats, cracked freezer doors). The attached photos are a small glimpse of the property’s condition upon move-in - UNACCEPTABLE. Luckily, my Move-In Report, with hundreds of photos, documented this squalor, contradicting their vague “good condition” inventory with low-quality images. Their 152-page move-out report obsessively nitpicked every detail to justify exorbitant claims. Optimum ignored repair requests for toilet seats and freezer doors, forcing me to replace four toilet seats out of pocket, with no reimbursement. Additionally, I waited an entire year for freezer door replacements that never came. Their £25 monthly pet fee, charged just to allow my dog (pure money grab, especially considering the previous tenant had dogs and weren't charged pet rent), did nothing to address the property’s state, as they failed to clean the 15-year-old carpets after the prior tenant. I professionally cleaned the carpets per their pet addendum, yet they backed my landlord's demand of £3217.70 for full carpet replacement as well as additional cleaning and redecoration issues my Move-In Report proved pre-existing. The Military Housing Office confirmed minimal liability, endorsing my £200 carpet offer as fair. Optimum’s failure to prepare the property for my tenancy and their refusal to engage with my evidence during landlord mediation, led to baseless/inflated claims and a tedious dispute process that could have been prevented. I finally received my deposit three months after moving out when the TDS ruled in my favor, awarding £2090 of my deposit. I experienced Optimum’s unacceptable practices and negligence first-hand and HIGHLY recommend you AVOID Optimum Lettings to protect your deposit and sanity!!! Don’t waste your time dealing with this outfit! You deserve better!