Newcastle City Council Facility Services

​I am writing to express my absolute disgust at how Newcastle Council has handled a bed bug infestation in our 14-story tower block. ​When residents—including myself—initially reported bed bugs in our individual flats, we were told we had to wait two full weeks for a pest control team to come out and fumigate. Because of this unacceptable delay and a complete lack of urgent, preventative action from the council, the infestation has now spread across all 14 floors and over 70 flats. ​What could have been contained is now a full-blown crisis affecting the entire block. It is an absolute disgrace, a failure of tenant care, and a major health hazard. The council needs to act immediately to treat the entire building properly

A a person on dialisys 4 times a week I reported blockage in sink in a deeper level and been ofered an appointment in 1,5 month time . Disgrace.... maybe we shall pay our rents and taxes in a 2 monts after due time ....Disgusting

It's like having nightmares when something need to repair, I called 8Am and cancelled my shift, stayed at home all day after calling more than 10 times finally someone appeared on 8pm with no tools no the part what I wanted to change. soo he was in only ten second and then said I have no tools and no the part need to be changed, so you have to call tomorrow and rearrange again!!! very disappointing so what was the reason of coming. Repair services are shocking and awful.

Absolutely appalling service. Over the last three weeks I have tried to contact Envirocall about fly tipping and overflowing bins. In total I was kept on hold for 1 hour 47 minutes and still have not been able to speak to anyone. Eventually I emailed a complaint through the channels suggested and haven’t even had an acknowledgment. Disgraceful! I will be storming the Civic Centre soon!!!

Worst experience I ever had!! Story. I had my green and blue bins stolen, third time it's happened. I am disabled and I'm in constant pain, I got a taxi to condercum road council office and took a ticket to que and see about replacements, my number was 234. I waited in pure agony for 55 minutes then my number was called to position 11. I got there but 4 consecutive numbers were called to same position I was at. The lady said she could cope with it, but when I told her of my bins being stolen she stopped me and said she couldn't deal with my claim and she would put me back to the front of the que, fair enough I thought then after waiting a little longer the next number called was 236 which put me back further. Being in loads of severe pain t went to the counter, I don't ever lose my temper, but it snapped so I threw my ticket on the counter and I mumbled that this was crap and left. Once I got home I called the council to explain what happened, I spoke to a nice lady who said she would get things on track again after my complaint. Alas this was not to be, she put me on hold and after a few mins I got an automatic response asking about whether I wanted new bins and would I follow the instructions on how to get them, they even told me the way they should be looked after. My bins are probably the cleanest bins on the street and arelways the first brought in after collection. This is how we are treating our disabled? I had to use two taxis, there and back. So I basically paid £10 to be treated like an idiot and never got seen, but I suppose if I was a refugee, I'd have been seen first and I would have got 24ct gold bins and a huge grant to make life easier. The council has got so bad in the last 35 years, I'm severely disappointed and I'm fuming, as to my bins, who needs them? Certainly not the disabled so I'll bag my rubbish and throw it out on the road every collection day. I'd like to thank the council, I don't know what for, I'll try and think about something thankful. Best wishes..... Drew