BNS

Awful company, would give 0 stars if I could. In 6 years they have never cleaned the windows or the communal areas, leaving it for residents to do. I have reported a broken gutter several times and it still hasnt been repaired. The fire alarm has been beeping constantly every 2 seconds for 4 months, it is like being tortured 247. The fire alarms used to be tested every week this hasnt been done in over 6 months, which violates health and safety regulations. Garden maintainence is completely non existent. And yet they keep putting their prices up. BNS is completely incompetent. Avoid at all costs before it costs you.

I ended up selling my flat as I could no longer bear to deal with another incompetent management Company. Their accountants department is a joke, and watch out for the fact that they own a fire and health risk assesment company which will give you a massive quote to replace all your fire alarms etc (£8000), only for me to find out when I was trying to sell my property that it had in fact passed the fire alarm test and they were quoting for when it fails and needs replacing in a few years, which was not what they told us. It was only due to the selling process that it came out in the paperwork. They organised the communal electricity deal, which was £2 a day standing charge so £730 a year but we only used £25 of electricity a year. I went online and could find no deals more than £1 a day and then that was hard. When I pointed this out they said they would look into it, but 6 months later still nothing. Avoid if you want to keep your sanity.

I have been trying to get an issue resolved with BNS for over a year and it is still not fixed. Communication has been consistently poor. Questions are either ignored or only partially answered, which makes it very difficult to get any clarity on what is actually happening. Rather than taking ownership, they repeatedly pass responsibility between different colleagues, leaving you to deal with the consequences. I have also been given multiple assurances about timelines for repairs and works that have simply not been followed through. Dates come and go with no resolution and no meaningful updates. What is most frustrating is that this has been going on for over a year, despite regular follow ups and clear explanations of the issue. I have a full record of correspondence showing how long this has been ongoing and how little progress has been made. Overall, a very disappointing experience and not a company I would rely on to resolve issues in a reasonable timeframe.

Absolutely shocking service. Reported a roof leak last November, still waiting for scaffolding to go up and the leak is getting worse causing more damage. Keep being promised a start date will be given but never hear anything. Cannot ever contact the person I have been emailing by phone, would not recommend them at all they are the worse management company I have dealt with over years of being a landlady. You replied saying to phone, it would help if you answered calls and someone to man your phones you should be ashamed and totally embarrassed working for this company which is a total joke. If you are thinking of using this company DONT

Had the misfortune of being a leaseholder in a block where freehold instructs BNS to manage property since 2017. Management fees increased YOY from £1323 in 2018 to £2483 in 2025 despite receiving consistently poor / non-existent service. Seem to have staff retention issues meaning property managers come and go without handovers given so simple issues take years to progress. We’ve had 5 different property managers in last year alone. Years long delays in producing accounts and ongoing issues around clarity and transparency in the accounts provided. Years to investigate and resolve simple repairs. Years of unpaid communal electricity bills, unpaid ground rent to freehold. Will provide quotes for contractors that are thousands of pounds more than quotes we receive when we independently instruct the works - whether that be cleaners, decorators, builders. We no longer use their contractors and seek our own as a result. We’ve been left with no choice but to pursue through the Ombudsman redress scheme as no response to formal complaint - I would suggest anyone else with similar experience with BNS does the same. It’s a sham operator who charge thousands for a service they’re not set up to provide. It’s a disgrace, I don’t know how the directors sleep at night. AVOID AT ALL COSTS.