Securitas UK Electronic Security

Overall, I find the service provided to be exceptionally disappointing. Upon installation of the alarm servicing is required at regular intervals which usually involved paying for a qualified engineer to come around and swap out Duracell batteries for highly marked up prices. Once an engineer even dropped part of the alarm system which then unsurprisingly started malfunctioning and resulted in a large fuss with Allcooper to get sorted. I wish that was the extent of the issues with this company however, repeatedly the system has gone off for no reason in the middle of the night on full siren blast waking the neighbourhood. Calling the company results in a charge for an engineer to come around and provide excuses ranging from "we don't know" to "let’s replace all the batteries again and hope it works". All very expensive and chargeable of course, despite being on a service contract. Apparently, this is expected behaviour of the alarm system because when asked to justify the callout charge and not resolving anything the company doubles down and says the system is supposed to behave this way. As an engineer myself I'm not quite sure what kind of system warns a user of a low battery warning by blasting a siren in the middle of the night repeatedly that can only be turned off temporarily before it goes off again a few hours later. When I asked for the admin code for the system I paid for to turn this off more permanently I was told I could not have it. So, I purchased a device in my house which can go off at any time for a reason the installers cannot tell me and I have no way of turning it off. How any company with any integrity can be happy with performing business that way alludes me. I can only hope any future users of this company receive a better service that I had to endure, thankfully I have received better service elsewhere now and I would encourage others to do the same.

We’ve just updated our old Allcooper system with a brand-new one and are delighted with the kit and service they provide. They have been friendly and professional all the way. The system works really well, and I am delighted that not only is the house protected but so are our sheds. Absolutely no hesitation in recommending the team, great investment in our home and we feel very safe knowing it is protected by them.

Difficult to describe fully the incompetence of this company (previously AllCooper). System hasn't worked correctly since installation. Three call outs for sensor failures, wrong set up an alarm free zone for the dog whilst we're out (siren kept going off), wrong instructions given to set the alarm, main siren failed due to poor initial fitting, system needed resetting once for reasons not fully explained. Call out charges are very expensive even on the monthly service contract (£180.26 for a half hour onsite visit to change sort front door sensor that's not been right since installation). Despite repeated requests, two years after installation we're still awaiting a copy of the service contract T&C's and the promised NSI certificate. Switched to a local contractor who sorted everything in 45 minutes then told us that the system AllCooper / Securitas fitted was intended for commercial premises, not domestic housing. To add insult to injury, Securitas are still trying to invoice us for odd amounts for a contract we cancelled two months ago.

Ridiculously poor service. Every time you call them they automatically say they will send an engineer out which you obviously get charged for. When my modem had to be replaced in order to connect to the new modem they wanted to send an engineer out which costs £75 and recently two weeks ago my app that links to the security system suddenly says this service has been cancelled although I am still making monthly payments. When I called I was of course told again we will send an engineer out and you have to pay another £75.

I had an installation completed by these guys a couple of years ago, when they were still AllCooper. Things didn't go to plan and smart alarm they installed has struggled a bit with the walls in my property (it's Victorian and solid brick). I'm giving them four stars because even though they have recently had to come back, the service and technical team have been absolutely committed to getting it right (they have literally been out 10 plus times) and not charged me anything additionally for the work they have carried out even though I'm outside the 1 year warranty period. Some of the comments here are fair, depending on who picks up the call you don't always get callbacks without prompting (although much of this has happened during Covid, which may explain why). Others have been great (Emma T and Sally - thank you for your help, you've been great. As have Lucan, Chris and Paul in the engineering team, plus other who I can't remember the name of) So while my installation hasn't gone to plan, I really find it hard to fault the team or the efforts that they have made to get it right. Keeping my fingers crossed that we're there now (I'll update if I need to!)