Pure Property Management

PPM have managed my flat for more than 15 years and have always been responsive, professional and at all times very helpful. They have liaised with the tenants and myself (which I realise is their job!) in a very understanding way, giving useful advice when necessary. I cannot recommend them highly enough - and they were not the first agency I used!

I can’t recommend Pure Property Management highly enough. From start to finish, they have been exceptional to deal with. Ashley, the owner, and Gail, the office manager, are both incredibly professional, responsive, and genuinely committed to providing a high level of service. The entire team has been outstanding — knowledgeable, efficient, and always willing to go the extra mile. They supported us through a particularly difficult tenant situation with professionalism and calm expertise, which made a stressful experience much easier to handle. In addition, they have done a fantastic job bringing our property in Edinburgh up to a high standard, ensuring everything is well-managed and maintained. If you’re looking for a reliable, trustworthy, and proactive property management company, Pure Property Management is an excellent choice.

I've been with Pure Property Management since 2016 after moving from another letting agent I'd used for about a year. The difference was night and day, and I've never looked back. As a landlord, I genuinely can't recommend Pure Property Management highly enough. Gail, Ashley and the fantastic team they've built currently manage two of my flats, and over the years they've consistently delivered an exceptional service. What really stands out is that they've clearly hand-picked their team for the individual skills and qualities each person brings to the business. Every member of staff I've dealt with has been friendly, knowledgeable, professional and genuinely helpful. It's obvious they all take pride in what they do, and that reflects in the outstanding service they provide. They're proactive rather than reactive. I never have to chase for updates, and they always seem to be one step ahead when it comes to inspections, safety certificates, tenancy matters, maintenance and all the paperwork that comes with being a landlord. It's incredibly reassuring knowing my properties are being looked after so thoroughly. Communication is second to none. Whenever I call, someone is always happy to help, knows exactly what's going on, and deals with any questions efficiently. It's rare to find a company that combines professionalism with such a genuinely personal approach. The biggest thing for me is trust. I have complete confidence that my properties are being managed as if they were their own, and that both my tenants and my investment are in safe hands. If you're a landlord looking for a letting agent in Edinburgh, I honestly don't think you'll find better. Gail, Ashley and their team have taken so much of the stress out of being a landlord, and after nearly 10 years with them I wouldn't consider going anywhere else. They are an absolute credit to the industry, and I recommend them without hesitation. Five stars.

As a tenant of Pure Property Management i am very pleased with their service. In the few cases of needing their help they have been responsive and communicative meaning things are resolved quickly and I am kept informed. Most recently Sebastian Carrasco was superb in helping resolve an issue quickly. Landlords need good tenants so this counts. Thanks PPM

Outstanding service from PPM. As an overseas landlord in Italy, I found them scrupulous, attentive, immediate and professional. Special thanks to Kristine Steven and Mr Ashley - from referencing to key collection, everything was seamless. They truly make you feel serene and worry-free as a landlord. Highly recommended.