mystayINN Property Management

It took us 30 mn after arriving in the place we booked to have someone giving us instructions for checking. They also give you a website to register credit card infos and ask 3 times to subscribe an insurance. People answering on WhatsApp are not professional. Never have seen this kind of booking in my life !

I had an excellent experience dealing with Lynsey Jenkins at mystayINN. She was professional, kind and genuinely attentive throughout our conversations, taking the time to completely understand my situation and offer thoughtful, flexible advice with no pressure. Although I didn’t go ahead at this stage for personal reasons, that decision had nothing to do with Lynsey. I was genuinely impressed by her professionalism and empathy and would gladly recommend her to anyone seeking a reliable, caring property manager.

MySTAYINN managed my flat in Edinburgh over August and they were brilliant. The team were easy to work with, had great response times, and managed to secure high-quality bookings on short notice. The whole process was professional, and they delivered a strong outcome for all involved. I’d happily recommend their services to established hosts looking to save time and free up their diary, and to new entrants starting out in the market!

Warning My own experience of mystayINN was akin to being scammed - an incredibly unprofessional business. We initially struggled to access their hosts property because no info had been sent. They then failed to fix a significant fault highlighted to them. And finally they accused us and wrongfully charged us for a breakage which we absolutely did not do. They were arrogant and dismissive and could/would not provide us with their data/privacy policy - which I believe is a lawful requirement - following their overseas deposit partner requiring passports and facial images from us. mystayINN’s thin veneer of professionalism and ‘tech’ was quickly exposed to be a business that may not be complying with regulatory requirements. Very worrying. A report to the Information Commissioners Office has been made. Their deposit partner suggested we claim on our household insurance, thereby committing fraud! Extraordinary. Booking. com investigated our experience with mystayINN and very decently made us a goodwill payment and Mastercard found in our favour re the brazen deposit claim. If you Google their shareholder Directors, you’ll see it appears they’ve acted in breach of planning laws in Edinburgh. You wouldn’t consult a Doctor who acted outside of medical regulations, so why would you use a property manager who seems to have wilfully breached planning laws? You can - and should - verify this for yourself. Finally, a simple credit search reveals a business that, according to latest accounts, may not be particularly solvent - negative net worth and zero cash. I wouldn’t want my own property portfolio managed by this outfit. And neither would I be a guest of their properties again. Proceed with caution. Please do your own checks and reach your own conclusions.

About 18 months ago, we began exploring options for short-term letting our property as part of our plans to migrate. Our goal was to find a reliable management agency that could oversee the property while we were away. After considering several agencies, we felt that Mystayinn was the best fit for our needs. From the outset, Samuel has been consistently helpful, respectful, and responsive. One of the key steps in the process was attending a council hearing, where we worked in partnership with Mystayinn to present our case. Thanks to this collaborative effort, our application was successfully approved. We’re now fully operational with the short-term let, and so far, everything has been running smoothly. We’re pleased with how things have progressed and appreciate the support we've received throughout the journey.