Lakeland

I would like to commend the staff at the Stirling branch and in particular to Morgan for the good service we received on our visit to the store. We were at the store a couple of weeks ago to pick up an order I had ordered online. Unfortunately the wrong colour of recycling bins was in our order. Morgan address this issue with the help of another member of staff- didn't get her name. We were able to resolve the issue by getting a refund and reordering the correct colour to be delivered to our home. Morgan kept us up to date with the process. The product arrived in the specified timescale the money was refunded to our account. We very impressed with Morgan and more so when we heard she had only been there a short time. She will be quite an asset to your store and can we thank Morgan for her help in resolving this. Regards Robert & Marion Paterson

Huge thank you to the excellent staff at the Stirling store for making a difficult problem easily solved. I dread having to return a product through guarantee in case there are problems but not this time, from this store. I was given an immediate refund and purchased a different steamer as I had lost faith in the original product. The new steamer was delivered to me two days later, a product I really need in my home. Thank you staff at Stirling, I’ll be very happy to continue shopping with you.

I was in the Stirling store to buy a kitchen aid stand mixer, I was unsure about which model to buy. I was served by a girl called Rowena and her knowledge and service were outstanding she was also patient with me as I bombarded her with questions. I would definitely shop there again. Superb service !!

I have been a Lakeland customer for a number of years, but having the opportunity to actually go to a Lakeland store is a whole new experience. Although I don't live close to a shop, every time I have a chance to go to the Lakeland, Stirling I take it. Their attention to customer service is first rate; I always feel welcome, but never hassled. On my last visit, I placed an order to be delivered - the sales staff could not have been more helpful. Well done Lakeland for creating such a customer friendly environment! I can't wait to go again!

Visited this a few times. All of the staff are super helpful and nothing seems a bother. On one of the visits I called ahead to check item was in as it wasn't reservable online. They happily put aside for me. This store is well stocked with great quality and innovative items. Staff checking if customers needed assistance but not in an obtrusive way. Great store and staff and a lovely shopping experience especially for a hater of shopping like myself .