HOME Partnership Lettings Chelmsford

I've been property hunting tirelessly for a month straight, and Home Partnership has been my absolute highlight!!! Every single member of staff, regardless to whom I spoke, was exceedingly professional, friendly, and delighted to help. I'm still quite new to renting outside of student housing, and the team took me through every single step of the way with patience, laying out clean timelines and being very transparent and detailed about the conditions of the apartment I was viewing. I never felt a burden or in any way disadvantaged for my limited experience. I would recommend Home to absolutely anyone looking for their new abode. :) Special thanks to Ellie, Amelie, and Bradley-- you all are brilliant!! Keep up the incredible work 🥰

I have used Home Partnership Lettings for several years now and Bradley and his team have always been so helpful and easy to communicate with. Ellie went over and above in the whole process of managing the complete refurbishment of my property and finding me suitable tenants keeping me informed every step of the way. Her and Bradley were always available to discuss any queries/concerns. Would highly recommend.

After being let down by the poor management of the previous letting agent, I decided to look for someone I could trust and work with comfortably. Since moving to Home, I feel much more relaxed and no longer feel as though I am being treated like just another call-centre customer. Home is easy to communicate with, their instructions are clear and easy to follow, and all enquiries are responded to promptly. I am very happy with the way they manage my property.

5 stars when we moved in — unfortunately, I wouldn’t give them 1 now but I’m unable to choose 0. I initially left Home a 5-star review around 9 months ago when we first moved into the property. Unfortunately, that experience quickly deteriorated, and looking back, our experience has been completely different from what we initially expected. Throughout the tenancy, we experienced ongoing issues with boiler problems and key issues, alongside extremely poor communication. On numerous occasions, we were left waiting weeks sometimes almost months for responses, despite repeatedly chasing for updates. By the end of the tenancy, we were so unhappy with the experience that we were desperate to leave the rental property and move into our own purchased home. We were actually prepared to pay two months’ rent upfront in order to leave the tenancy early, simply because we wanted to get out of the situation. Unfortunately, even leaving the property hasn’t been straightforward. We handed the keys back on 11 July, around two weeks before the official tenancy end date of 24 July to try and be helpful as we knew they were carrying out viewings, instead we’ve been told on our check out report that the condition of the grass is unacceptable - well of course it would be after 2 weeks of no maintenance, but on the day we handed back the keys they didn’t think to mention this?! Nor did we even get an email confirmation that we had handed back the keys! Despite numerous attempts to get an update regarding our end of tenancy check out, confirmation they had in fact received the keys and an update on our deposit, it took until 18 August for us to receive a response (after threatening that we had raised the issue with DPS and they confirmed full return of deposit would be issued if we haven’t received contact by 19th August - ironic isn’t it?). We are now disputing proposed deductions for a tiny carpet stain and a cracked freezer drawer. Despite no price ever being agreed with us, the landlord had already arranged for the carpet to be cleaned and the freezer drawer replaced, and we were then told we would be invoiced. We have repeatedly asked for evidence and clarification, yet the communication has continued to be incredibly poor. When we firmly requested evidence by close of business, it was sent two minutes before the deadline. Technically within the deadline, perhaps, but completely unnecessary and reflective of the attitude and communication we have experienced throughout. We have been reasonable and simply wanted transparency, communication and evidence to support any proposed deductions. Instead, we’ve had to chase repeatedly, wait weeks for responses and deal with an attitude that has made the entire process far more stressful than it needed to be. It’s particularly disappointing because we genuinely started out giving Home 5 stars. Unfortunately, those 5 stars quickly deteriorated over the following months. Our experience has been extremely disappointing, and based on what we’ve experienced, we would not recommend Home Estate Agents to prospective tenants.

As landlords, we have been working with The Home Partnership for many years now to find suitable tenants. We’ve found that their service has got better and better over the years and they are the only agent in the local area we would recommend. Evita’s communication skills have been outstanding, she dealt with arising tasks around our property in such an effective, professional manner and tailored to our needs, that we felt 100% supported all the way. We couldn’t have wished for a better personalised and friendly service! Thank you!