Diamond Facilities Support Ltd

Avoid this company at all costs. The drivers have no consideration for other road users. Narrowly missed multiple accidents along the journey.

Pleasant chap Lee, came and did some repairs at boots Hanley. Was fixed quicker than the time specified, and showed all the completed works to ensure we are happy. Great stuff!👍🏻

I had the misfortune of dealing with this company after I was referred by my insurance company for an emergency repair to a blocked sink and waste pipe First day, they didnt turn up (first half day off work), apparently the van had broken down. Second day a pleasant man arrived and pumped the water out of the sink then left. I turned the tap on and the sink filled with water and didnt drain. He has just eptied the sink. I called their offices immediately and I was told a plumber would be round the next day to replace the pipe work. The call operator advised that he had ordered the parts in and would call me later that day to confirm the time (second half day off work) Third day I phoned in the morning having recieved no call the day before as I was assured. I was told that they would not be coming as the insurance company had advised them not to. (My third half day off work having been booked in) So I started with a blocked sink and waste pipe, I still have a blocked sink adn waste pipe and I have lost three half days off work. I would strongly advise to avoid - their customer care is shocking.

Simon came to fix one of the lads handles as it had come off. Fixed it quickly. Always friendly when he comes to any of the services & does a great job

Horrific company. If you’re looking to find a new company to manage your work DONT ! Firstly we were told the guys would be on site on Monday, they weren’t, I called up a lady who claims to be a project manager for the company and she bluntly lied saying the engineers had called our pub and said they weren’t coming, what went On really is the company they subbed the work to hadn’t been paid by these guys so they (which I don’t blame them) didn’t show up. Another night in a hotel for the manager and more cold customers !!! Next day some guys turn up and start the job, day one they kindly leave the boiler in our car park !!! Day 2 they again don’t just turn up a little late they turn up after 1pm when they were supposed to turn up at 7:30 !!!! Job still not completed as it’s Friday so early finish and F the customers in the cold !!! Saturday they turn up and somehow we’ve now got a gas leak but it was fine before. Any large companies looking to use DON’T. They’re full of lies.