Cullen Property

Cullen property became the letting agent at a flat my son and his friends rented in Marchmont, Edinburgh. They were far more helpful, proactive and pragmatic in managing the flat for the landlord and ensured any issues that arose were handled and dealt with promptly. Jennifer, Arran and the whole Cullen team were much more professional than prior letting agent and thanks to their efforts it was a more positive experience for the students renting. Thank you

As first time landlords we have found Cullen to be extremely helpful and proactive in supporting us in setting up the tenancy for us. They took all the stress away from us and guided us through the process to set us up as landlords. Subsequently they have managed the tenancy to our complete satisfaction. Special thanks to Jennifer and Holly for all their hard work. We would have no hesitation in recommending Cullen as a Property Management Company.

I have recently moved in a house managed by Cullen Property. Communication has been excellent through the all process, everything has been dealt with at high standards by Katie Stephen and the Accounts Team. I had a few queries, which were also answered in no time. I experienced a few issues with the garage door and the boiler when I moved in, and Holly Chambers had both issues resolved within hours. Great experience so far!

Lack of communication when it comes to maintenance. Problems that were highlighted at the start of the tenancy were either ignored or unactioned. When maintenance was completed, often contractors would leave remains of the work (like big panels of wood) lying around our flat, leaving the work unfinished and one time even saying they would return to complete the job, but never did. We discovered they had covered up mould and to hide the faulty ventilation in our bathrooms with mould paint (which still caught mould by the end of the tenancy). Left the door of one of the bathrooms in the flat without a lock and a partially glazed window (you could see fairly clearly the outline of someone who was in the bathroom despite the glazing) edit: Since then Cullen held onto our deposit for an excessive amount of time (3 weeks since the tenancy ended). We had to chase them up- and were told that our property manager had left Cullen property, adding to the lack of communication Cullen consistently delivered throughout our stay. We were then told that there was a ‘backlog of deposits’ due to our property manager leaving but 5 minutes after the call ended, we received our communications with safe deposits Scotland to say our deposit will be released. Clearly they had the capacity to progress things but chose not to.

I have been renting for years and have never once had an issue with a landlord or agency until now. Extremely unreliable and unprofessional company. After living in a shared property for 1 year, they attempted to deduct money from my deposit for broken doors that were damaged years before I moved in by a previous tenant. They tried to enforce these unfair charges despite their own move-in inventory being completely useless—it only listed that the items physically existed, with zero notes or proof regarding their actual condition on day one. Very untrustworthy practices. They will try to exploit reliable, short-term tenants to pay for old property maintenance. Stand your ground and force them into a formal dispute. If you are a normal person atte to rent anything from them, be wary, as they do whatever they can to steal money form you. Be aware that most of the positive reviews posted on here are either fake, or written by people that get all the benefits from these types of scams.