ALTIDO Scotland

This was, without question, one of the worst accommodation experiences I have ever had. I paid almost €500 for a four-night stay, expecting at least the basic standards of cleanliness, comfort, and functionality. Instead, I was given a room with a toilet that did not work properly throughout my entire stay. I had to fill a bucket with water from the bathtub just to flush the toilet. That is completely unacceptable and absolutely not what anyone should experience after paying this amount of money. What makes this even worse is the complete lack of responsibility shown by the property. I reported the issue while I was still staying there, giving them every opportunity to fix the problem or provide an alternative room. Nothing was done. I spent my entire stay dealing with a bathroom that was not functioning properly. After my stay, the situation became even more frustrating. I have now spent more than a week trying to resolve this issue. I provided photos and detailed explanations of everything that happened, yet the property has not even bothered to respond to my complaint. Their complete silence says everything about how little they care about their guests. Booking.com informed me that they were unable to reach an agreement with the property and offered me a small amount of Booking Wallet credit instead of a proper refund. After spending nearly €500 on an accommodation that failed to provide one of the most basic services, this feels insulting. I did not pay for store credit—I paid for a room with a functioning bathroom. The lack of professionalism, accountability, and customer service from this property is simply unacceptable. If something goes wrong during your stay, do not expect them to take responsibility or even respond. I strongly advise anyone considering this accommodation to book elsewhere. There are many better options in Edinburgh where guests are treated with respect and receive the service they pay for.

We booked through AirBnB and highly suggest no one ever book with this company. After having to walk 45 minutes to even get access to the building (the key was in a lockbox almost a mile away from the building) and no clear indication of what we were supposed to be doing to get access to the space. We were on the phone with them multiple times to get even any kind of information. When we finally got access to the space, it was disgusting. The beds were dirty, there were feces in the toilet, there were dirty towels, dishes in the sink and trash in the bins. They refused to help us with this and we are highly dissatisfied. I would encourage everyone to avoid this company.

Morrison Street 30/2 24-28. October A disaster! A nightmare! Entrance, like in the horror movie. Dirty, very dirty. Unkempt. Torn terry towels Clogged sink Cold, no heating instructions Soiled bed linen Oven unusable / dirty! See Attached photos: The front door key didn't work. After contacting the administration, no one came and no telephone response. After an hour of waiting (with two small children) on the street, we called the key emergency service. After a waiting time of 20 minutes, GBL 106.- costs, we were able to go back to the apartment. We were horrified and outraged when the administration wrote to us the next day that they would not refund us this amount because they were here ..... a lie !!! Booking.com should delete / remove this apartment and this dubious provider from its offer immediately. A disaster

We booked 72 Rose St. through Airbnb. As soon as we got in to the apartment, we started unpacking, got our son a toddler changed and ready for bed and as we are looking through the apartment our father son, a toddler found a condom wrapper under the bed, if cleaning staff missed a condom wrapper, what else did they miss. there was goop coming out of the sink, dirty towels, And the apartment smelled like somebody have been smoking there for 20 years. It smelled so much that it was unbearable. For us to stay there. When we called Altido, their only solution was for us to book another Airbnb. At this point we had to spend more money on a second Airbnb, with no guarantee from Altido that we would be refunded as we did not stay there even one night. I will provide an update with more information regarding my refund and interactions with Altido. So far my entire experience with Altido has been terrible.

Sadly, we had many problems with our home rental at 15 Cluny in Edinburgh. The pictures say it all, but the Joivy team was expert at delaying clean up or correction until the very end of our stay. To be sure things got corrected, but on day 3 of our 4 day stay. Update - the management team contacted us and expressed their empathy for our situation, and offered to help. Upgrade to 3 stars for their help.