Wickes York

Ordered delivery, they missed getting the order out, so I decided on the option of collect the order instead of trying to find a slot for redelivery. When collecting the order, they were unable to find it in the system as it was an online delivery. The poor lady behind the till was trying to find the order whilst the manager hid in the back. After 15mins waiting I just walked around the shop picking up the order myself. I was happy to do this, and offered at the start, as this was a week later, and I assumed they wouldn't hold the stock in the collection area for that long. Unimpressed by management hiding in the back office, hoping customers with questions will just get bored and go away.

This review concerns our experience of Wickes’ bathroom installation and aftercare during 2024. Wickes installed an upstairs bathroom and a downstairs shower room for us. On 26 June 2024, we reported problems including poor finishing, waste and mess left at the property, bare plywood beside the shower and beneath the basin, missing electrical isolation controls and no electrical certificate. Following a technical assessment, Wickes produced a substantial schedule of remedial work. This included replacing chipped and badly cut tiles and incorrect trim, fitting isolation valves, checking the bath installation, making the electrics compliant, and dismantling and reinstalling significant parts of the downstairs shower room. An electrician attended in September and the electrical certificate followed in October. However, in its formal written response dated 1 November 2024, Wickes confirmed that the remaining remedial work was still outstanding and that no start date had been agreed. This was more than four months after we first formally reported the problems. We found the original installation quality, the incredible amount of chasing required and the prolonged delay unacceptable. Based on our experience, we would not use Wickes for bathroom installation again.

Many thanks everyone for your help today. From the young guy who was in the board section to Jenny who served us & put in the car. York store

Got all your building needs plus more staff all very helpfull and friendly and they still have people on the tills and no self check out would recommend i always use wicks.

Awkward staff members, couldnt log into my tradepro, made me stand there whilst he looked for my account when in a rush, clearly a trademan stood in full trade uniform 8am on a Monday, use the store constantly, discount was £3 so i just paid the full amount and walked.