SelClene Herts

SelClene Herts have been a proper help with keeping the house in good nick. I used them for a regular clean after work got a bit hectic, and the difference was spot on — floors gleaming, bathrooms fresh, and all the little jobs I never quite get round to were sorted neatly. The cleaner was friendly, punctual and had a calm, no-fuss manner that I really appreciated. Only reason I’m giving four stars rather than five is that there was a slight mix-up with timings on the first visit, but it was handled well enough. All in all, a reliable service I’d happily use again.

I've never felt it necessary to review a company on Google before now, but that was before I had dealings with Selclene. The cleaner did turn up reliably on a weekly basis, and cleaned to a just about satisfactory level without being outstanding. The problem arose when I tried to terminate the service. I requested it to stop last July, and the company continued to take a quarterly fee from my account to the tune of almost £300. I requested a refund in early January, and more than two months on, I am still waiting for it. The staff in the St Albans office are unhelpful and borderline rude; head office staff, while more polite, still don't seem to be capable of processing the refund despite repeatedly promising to. Incredibly poor.

It took you three years to respond to my review. Enough said 😂 The issue I had in December was with SelClene rather than the cleaner. A stand in lady ruined my new hob by scratching it repeatedly. Mistakes happen but it was upsetting considering our kitchen is only a year old. I contacted SelCelne fully expecting them to sort out a replacement and they were utterly useless. They passed me to their insurers who contacted me to tell me I had to research my own quotes and even if I did find one, the excess I would have to pay would make the claim pointless. Obviously this is unacceptable. Why do I have to pay the excess on SelClene's insurance policy? Anyway I decided not to pursue it as life is too short and worse things happen. The following week two expensive, brand new wine glasses were broken. I contacted Selclene and once again they were useless. Again, worse things happen but the whole point of hiring a cleaner through an agency and paying agency fees is for peace of mind when something goes wrong. Research a private cleaner and don't waste your money on SelClene fees. I just found a new one through a recommendation on the St Alban's Mums Facebook page and I'm sure there must be other forums out there where you can source a great cleaner.

We've used Selclene for a "Spring clean" several times and couldn't stop marvelling at the excellent job Gabriella did on every occasion. Everything sparkled and she didn't stop from the time she started to the time she finished. It was really easy to book and the office staff were lovely and efficient. Previously to our move to a smaller house (with the children moved to their own places) we used Selclene for a weekly clean using a number of different cleaners over the years. They consistently transformed teenage bedrooms from places you didn't want to go in to sparkling palaces that were a pleasure to enter. The administration of the service was straightforward and easy to understand. We had tried several other cleaning companies and independent cleaners before but found this service the best option.

We stopped using them as the cleaner they sent was completely unreliable and dishonest, so brought into question SelClene's reference process. Paid a three month fee and got nothing for it in practice so a complete waste of money. I would strongly recommend finding a cleaner with a personal recommendation even if it takes more effort. If you need to use an agency I would recommend Molly Maid who were fine even if more expensive.