Remus Plymouth

If I could give zero stars, I honestly would. No transparency on any issues, Adding their own fees onto everything and anything it seems, withholding refunds so on and so forth, I’m astounded that anyone would continue using this company, I expect prices to go up but an 82% rise in costs and then double that again the following year just doesn’t seem accurate to me, maybe I’m wrong but again no transparency on the issue either, only one person there has ever been good at communicating.

I had to put one star to leave a review, they do not even deserve that. Extortionate fees with no management carried our leaving the estate to fall into disrepair and overgrown hedges/brambles etc. Blame it on contractors they hire but still charge residents for nil service. After constantly asking for repairs and answers we are fobbed off and then presented with an increased annual fee. They will not meet with residents to justify any of costs or lack of service. These companies need to be held to account, they are getting rich on our hard earned money it’s legal day light robbery !

I've been consistently impressed with the exceptional property management services provided by Remus. They've handled everything with professionalism and efficiency. From prompt responses to maintenance requests, to proactive communication and transparent accounting, they truly go above and beyond.

This company does not manage they take money and increase their fee annually and fail to deliver on time. Their maintenance request portal is a joke, all requests ignored. They charge for random stuff without consulting the resident on how they spend their money and send random bill increases to justify their spends. AVOID at all costs. They only get one star as I cannot post with no stars.

Avoid having anything to do with this company at ALL cost. If you were to imagine the worst possible service you could receive from a property management company, it won't come close to how badly this company operates. They don't manage or maintain anything without being chased and chased and chased. They can never provide any receipts or evidence that services being charged for are ever actually delivered. They won't take or return calls. They will take weeks to respond to emails and when they do will leave questions unanswered. Adam Birch and Stephanie Richardson in the Plymouth office are about as useful as a chocolate tea pot.