ID Security Systems

We had had an intruder and camera system installed in a residential property following a major refurbishment and extension which was completed in 2023. From the beginning ID secures visited the site, reviewed the plans and designed the proposed solution to give the protection and monitoring solution we required. Engineers visited at various stages throughout the construction and fitting stages of the project to pull cable etc. The excellent work in the planning and design phase ensured a very smooth final installation and commissioning step some months later. ID secures have been our first choice for domestic property protection for more than 20 years, and we have been delighted with this latest installation.

ID security have been supporting our project (Worth Unlimited) since 2013 when we suffered a number of break-ins to our community building and Bike shop social enterprise, and they installed a brand new security system/alarm to both properties free of charge.  This was integral in helping us as staff feel safe and able to re-invest in equipment and activities for the young people. Over the years ID security have kept the system in good working order and always been on hand to help when needed.  more recently this alarm system had become out of date and we also had the need for some CCTV equipment to be installed.  Again, ID security were more than happy to help us and find a package and price that worked for our project, speaking to the manufacturers to get the project in at cost and fit the system for us.  For a project like ours when funding is so tight and the need we see on a daily basis is so great, spending limited budget on things like an alarm system or CCTV doesn't always seem like the best investment of our limited resources (as important as those things are) so the help and support Denis and the team at ID Security provide us makes such a difference and means those valuable resources can be spent where they are desperately needed most! Thanks again for all your help!

Great customer service and very helpful engineer. Got the system up and running and interfacing with my phone and the wifi.

ID were contracted to supply, fit and commission an extension to our existing alarm (fitted by them). First booked engineer visit did not have any parts for install on van. Second booked engineer visit had parts specified by ID but were incompatible with the existing alarm (installed by them). Third booked visit parts installed but engineer left as could not get system working and stated part likely faulty. Few days later get invoiced for work. Responded in writing that job incomplete and would not pay until it was. Few weeks later payment reminder. Responded in writing referencing first email. Few months later threatening email stating that other services we have, such as alarm monitoring, which is separately invoiced and paid for has been stopped and to contact our insurance. Called but conveniently was advised no one available to speak to me. Now due to negative reviews based on factual customer experience have decided rather than address the root cause to terminate my contract with no notice.

Great company really efficient service from concept to implementation can not fault ID security we used them to do a full cctv install of 31 cameras and a full intruder alarm install at our food factory. They are coming back soon to renew and redesign our access control. Throughout the whole project we have had constant communication and help. They kept to all of our food laws and requirements. highly reccomended