HomeLets

Had to let through this agency years ago, when I was a student and had a really terrible experience. Not only they made sure they could kick us out in six months although we have explicitly described our situation as one-year students, they also made sure they reduced as much as possible our deposit for dust on edges, when the flat was delivered in really bad cleanliness levels.

We have rented through HomeLets for the last four years and they have been absolutely amazing at every turn, great communication and very considerate to us as renters. While I'm sure the entire HomeLets team is fab, our experience with our Property Manager, Rachael has been top-notch. Rachael is always so quick to get back to us, and sort out any issues we've had with the flat. Recently, we requested if our garden could have some improvements made to make it more accessible. Rachael liaised with our landlord and we have had our garden improved in a matter of weeks with a new shed! Rachael goes above and beyond, and as tenants we couldn't appreciate it more. Thank you so much Rachael! :)

I had the pleasure of renting a property through HomeLets in Bath from February 2023 to July 2024, and my experience was outstanding from start to finish. From the moment I first viewed the property in January 2023 with Amanda, I was impressed by her professionalism and dedication. Despite my short notice, Amanda arranged a same-day viewing, allowing me to quickly put down a holding fee and secure the property. Throughout my tenancy, I never encountered any major issues, but whenever I had a need, Isabel, my property manager, and Amanda were always incredibly responsive and helpful. Whether it was getting taps replaced, obtaining spare keys after accidentally locking myself out, or addressing any other concerns, they were always on hand to assist promptly and efficiently. The process of vacating the property was equally smooth. I always felt well-informed about what was required and any steps I needed to take. Isabel ensured that the transition was hassle-free and made certain that I received my full deposit upon leaving. Overall, my experience with HomeLets was fantastic. Every member of the team was professional, accommodating, and exceptionally friendly. I highly recommend HomeLets and their team to anyone looking to move to Bath. They truly made my renting experience a pleasure.

Professional service with a brilliant human touch, I know for certain that I was very fortunate to have gotten my rental flat through Homelets. They are without a doubt, a winning team. Isabel Kaye, my property manager is an absolute gem to work with. Thoughtful, excellent communication and very responsive to my tenant needs, she has advocated for me to get fixes in my flat to help make it the home we now love

Just editing this review after more than 3 years and I still stand to my initial rating of 5 stars. I have been a tenant in one of the properties managed by HomeLets Bath for 3+ years. Their management is top-notch. My property manager, Sally, is very responsive and quick to act on some small complaints and problems I have brought to her over the years. Everyone in the office are accommodating and lovely. You'll never go wrong with HomeLets. Thank you very much!