Guardian Security & Fire Ltd

Wonderful service from a young man called Jordan who came back today to help us understand our new panel. He has a credit to the company. Lovely man took his time cleaned up as he had to move one of the sensors as it was causing the issue so thank you again, Jordan.

Guardian ( or otherwise known as Spy Alarms - Check out the Spy Reviews before relying on the fake ones here ) They bought out another company that we have happily done business with for years. (KT fire who were amazing) Guardian provided no letter, email or call to inform us of this change but just assumed we would just carry on and use them without any agreement. I signed nothing they just turned up. They double billed us, sent multiple engineers out to do duplicated work, ignored my requests to cancel, turned up on the doorstep after having declined their services and then had the audacity to send bills for a year in advance payable in 7 days. AVOID AT ALL COST. They now continue months later despite receiving an email confirmation of cancellation to chase us for money for services which the did not do. DO NOT engage with this company, they are utterly impossible, have no care for customers. Their business model is just to invoice regardless of anything else.

One of our sensors developed a tamper fault in the night. Guardian sent an engineer the same day and the faulty unit was replaced without delay. Eric, the engineer, was exceptionally professional, efficient and pleasant. We've been with Guardian for many years and were a little worried after the company expanded, as the level of service didn't seem quite on point anymore (e.g. we have a different engineer for each service - some of whom have been better than others). But on today's experience, we certainly wouldn't hesitate to recommend Guardian. Thank you!

I recently had the pleasure of experiencing Guardian’s exceptional service during a visit to my property, and I’m compelled to share my outstanding experience. The engineer who serviced our premises demonstrated unparalleled professionalism and expertise, exceeding all expectations. His meticulous attention to detail ensured not only the immaculate condition of the service area but also the thoughtful accommodation of our home office work schedule. His initiative in adjusting our entrance timer, which had been inadvertently reset, was a testament to his commitment to excellence. Additionally, the customer service from Guardian’s office was exemplary. A scheduling hiccup due to the engineer’s unforeseen illness was handled with utmost courtesy and efficiency, turning a potential inconvenience into a showcase of their customer care, highlighted by a complimentary battery replacement. This level of service reinforces my confidence in Guardian, making it clear that my home and business security are in the most capable hands. Their team’s professionalism and dedication make them a standout provider, and I wholeheartedly recommend their services to anyone seeking top-tier security solutions. Guardian’s commitment to their clients’ peace of mind and satisfaction is evident in every interaction, earning them a well-deserved 5-star rating from me.

Our annual alarm service contract has been taken over by Guardian Security & Fire Ltd. We had an engineer visit to change all the batteries in the sensors and then do a complete systems check. As he was undertaking the systems check the alarm went off and it wouldn't shut off, even when he tried to disarm it. The internal speaker was disconnected to stop the dreadful noise in the house. Problem was solved but unfortunately the speaker was not reconnected properly. Informed Guardian and they sent an engineer round the very next morning, all organised by Monica who really couldn't do enough to try to get the issue sorted as quickly as possible. A second engineer came over but couldn't find the fault and so we had another call from Monica who had arranged for a more experienced engineer to visit us the next morning. The design of the control panel used the same connectors (side by side)for both the internal mic and the speaker and so it is very easy to reconnect them the wrong way round. It took Jordan quite a long time to finally work out the problem. He wasn't prepared to just give up, he was determined to try and fix the problem and he was 'over the moon' when he sorted out the issue. Silly mistake with an inexperienced engineer turned into a tricky problem but the whole team pulled together to sort it out as quickly as possible so you can't say fairer than that. Thank you to Monica and Jordan for doing their very best to deal with the problem quickly and to the best of their ability.