David Barnes Dry Cleaning and Laundry

I’m very disappointed by my experience with David Barnes. I decided to get my best jumpers (Navygrey, Cos cashmere etc) professionally de-bobbled/ cleaned and paid £90 for five jumpers to be revived. They have been returned to me just as bobbled as they were when submitted. I had a contradictory and confusing response when I phoned them - they were too bobbled and we feared damaging them vs you didn’t pay for the debobbling service. Which of these is the case, I do not know but I made it quite clear that the debobbling was my priority. I THINK (but can’t be sure) that they suggested I return them but that I would have to sign a waiver against any damage. Sorry but I want them debobbled, not shredded. I’m currently shaving them myself with a navygrey comb. Total fiasco. Please let me know if you’ve used a company in Cardiff that does this job properly.

They Ruined my shirt!!! Gave them my white shirt I had newly bought, and wanted it dry cleaned before using for my event on Wednesday! Sent my girlfriend to pick up the clothes as I was busy. I got the clothes and low and behold they returned my newly bought white shirt with stain. I could not belief it was the same new shirt I had given them three days earlier to wash for 29£. I would never recommend that unless you have a spare shirt!

I went in with several items yesterday . Nobody behind counter Person who finally served me mumbled was incoherent and kept referring to someone in the warehouse . When this person appeared he did not listen and started quoting a price different to what it should have been after discount. Gathered all items and went elsewhere . Never had this problem when the Barnes were in charge . Perhaps new front of counter staff and management may help .

Asking how they could improve? They could start by not lying to their clients. I took my wedding dress to their shop and I wish I never had. When I turned up to pick up the dress (after 4 months as they kept delaying it!) they said the wine stain that they had warned me about has been removed and said the dress is nicely packed between paper wraps in a box. When they asked me if I wanted to check, I said no as I had no reason to believe they were lying to me. I wish I had checked it! Long story short, after a year and a half someone wanted to buy my dress, as I took it out of the box I realised all the crystal buttons were damaged, they were chipped, all the mud stains were still on my dress and there were yellow marks all over my dress which originally were not there and it seemed like water that had travelled up my dress when they had tried to wash the train. This probably explains why they kept my dress for 4 months before saying that it was ready for collection! I contacted them and after several emails and weeks of chasing them for an answer they said they take no responsibility. My dress second hand is worth £800 and they are not willing to compensate. I will be taking this further to small claims court in Wales but I wanted to make sure you get a true feedback about their business before you decide to ruin your clothes and to be called a liar at the end. I'll keep you posted about the results.

I took a suit that cost 800 pound and a sports jacket and both are ruined there's corrigation as though there been soaked and then dried I'm gutted,I used David barns in the 80s they used to be amazing ,what's happend my suit and jacket look at though there been put in a washing machine,I'll never use these people again