Britain Cleaning Service: Commercial Cleaning in Leicester Uk

Steve and his team dedicated their services to TopLets during our busy summer tenant changeover period. Their hard work, dedication, punctuality and quality helped us to achieve our goal and they became a valued member of our extended team. We are now looking to cement our ongoing business relationship.

We booked with them an end of tenancy cleaning, but unfortunately there was an issue in the new flat and we had to stay one more night in the flat which was being cleaned. THIS WAS EXPLAINED to the cleaners, we apologised and advised them to clean around the items left as we would have had to spend the night there (hence the food and the kitchenware still around). All went pretty well until the moment we returned to the flat and found out that the cleaners took the liberty to throw every single item there was in the fridge and utensils, cutlery, glasses there was in the kitchen. Including a coffee machine Bialetti worth £40. We were left with nothing to eat or cook. Additionally most of the items they threw away were pretty valuable, and some had a strong emotional value. Now, given that we appreciate that the end of tenancy happens on the end of the tenancy and if the flat has no tenants, things may be thrown away, what it's totally unacceptable is that after being told that we would have spent the night there they just decided to throw everything away! The food was still packed, the coffee maker was in pristine condition and so was all the rest. Also, I don't understand how did they decide what to throw and what not, since they left (luckily) a few items. Additionally, they left three rubbish bag just on the street, right in front of the bins. Was it too difficult to open the bins and throw them inside? Why would you have to throw rubbish on the street? We made all of this present both by email and by phone, all we got back was an answer (which I quote): I spoke with the cleaners and they said you told them to throw the food. And there was no coffee machine". This was all they had to say. We lost our food, our belongings and on top of that, we are horrified by this total lack of customer service. There are many more deserving cleaning companies, avoid this.

Excellent service, Steve did an amazing job. The canopy was totally dirty and it took a lot of hardwork to clean it. They have managed to make the kitchen look absolutely shining. Thanks

Great service! They are very professional, thorough and flexible. They accommodated the complex cleaning schedule of my guest houses. Highly recommended.

Britain cleaning,we are delighted with your expertise and thank you for it .we recommend another company.