B&Q Dunfermline

I rarely leave negative reviews, but after waiting over seven months for a resolution, I feel other customers should know about my experience. We ordered a complete kitchen from B&Q in October 2025, costing almost £6,000, and it was delivered in December 2025. Unfortunately, several items were missing from the order. When we reported this to the Dunfermline store, a member of staff told us she couldn't find the correct parts at that time. She provided temporary replacement doors and clearly explained that they were only a temporary solution until the correct items could be sourced. She assured us that the missing items would be reordered and delivered to our home. Over the following months, we visited the store several times for updates. Every time, we were told that they were still trying to find the correct parts and that they would be delivered. We trusted what we were being told and continued to wait patiently. we returned once again for an update. Instead of trying to resolve the issue, the staff member called the store manager, Peter. Rather than listening to our concerns, he interrupted us, raised his voice, and insisted that B&Q had never agreed to supply the original missing items because we had accepted alternative doors. That is completely different from what we were originally told. We only accepted the alternative doors because we were assured they were temporary. The replacement doors are a different design from the kitchen we purchased, leaving us with a mismatched kitchen after spending nearly £6,000. The most disappointing part was not just the missing items, but the way we were treated. After months of waiting and repeatedly chasing the issue, we expected someone to listen and help. Instead, we were spoken to disrespectfully and made to feel as though we were the problem. I hope B&Q investigates this matter properly, reviews the history of our order and our visits to the Dunfermline store, and honours what was promised. Customers spending thousands of pounds deserve much better products and much better customer service.

at this point you should mark your CLS as a firewood instead, look at the picture of all the horrible quality/quantity of the 4x2 I had to sort through just to get 6 usable ones, this is insane

I have visited your store few weeks ago as I was looking for new kitchen. Before I have also visited other kichen places as well as other B&Q stores but I never came a cross any staff that was helpful until I visit your branch. I have to say your store have the best sales advisor that make me feel so welcome and she was so professional and helpful. I have decided to book the kitchen appointment with her and again she was absolutely fantastic.Her name is Roxana, she designed the kitchen and I am so grateful for her help and understanding customer service. My new kitchen has now been installed and I absolutely love it. Thank you so much.

A big thankyou to Jay in Dunfermline for his help this morning. Such a pleasant young man. Gave help when needed came over as a kind and caring person. 👍

Very slow at checkout. All self service are card only should have an option for self service cash. A worker was shouting for people paying card to use self service. Still decided to ask us after shopping which didn’t sit well. We understood what he was shouting! How about instead of so much commotion jump on a till and get the que down! Would also help if the staff on the checkout were more efficient!