Blue Property Management UK Limited

WORST SERVICE. COMPLETE WASTE OF RESIDENTS' MONEY. To add to Courtney's review, I live on the same estate and can honestly say my experience has been just as frustrating. Blue Property Management proudly provides a head office phone number, but it's printed in such a light grey font that you'll need a magnifying glass to find it. In hindsight, that feels like a fitting introduction to the level of transparency residents can expect. Once you have finally found the number, good luck getting anyone to answer it. You would probably have better odds of winning the National Lottery jackpot than speaking to someone who can actually help. Meanwhile, residents are left repeatedly chasing updates while paying thousands of pounds every year for a service that simply doesn't reflect the money being charged. Our estate is paying around £25,000 per year just for maintenance, I am not including other charges here, yet the communal areas regularly look neglected. The grass is left uncut and looks like cornfield, weeds are everywhere, and the landscaping is nowhere near the standard you would reasonably expect for those fees. It leaves residents asking a simple question: where is the value for money? The administration we are paying for appears to consist mainly of sending one letter a year? Beyond that, communication is poor, responses are slow or non-existent, and residents end up spending their own time repeatedly chasing for basic information. At this point, it feels like we are doing part of the management company's job ourselves. To put things into perspective, nearby estates around Snowhill, Wakefield reportedly pay around £100–£150 per year and their communal areas look far better maintained than ours. Those estates look cared for. Ours looks forgotten despite paying significantly more. Looking at the number of similar reviews from other residents mentioning poor communication, rising charges and maintenance that doesn't match the fees, it seems our experience isn't an isolated one. The residents would be delighted to see Blue Property Management leave and allow a competent service provider to take over, as BPM cannot provide the standard of service residents are paying for, then perhaps it's time to let a company that actually communicates with residents, answers the phone and maintains the estate take over. Residents don't expect miracles. We expect transparency, accountability, and a service that reflects the money we pay. At the moment, Blue Property Management seems exceptionally good at collecting service charges and remarkably poor at delivering the service those charges are supposed to fund. I wish, I could have a chance to select only 1% of the 1 star

As a contractor working closely with Beth Morgan-Goodman, I can honestly say she sets the standard for property management. She is professional, organised, and always communicates clearly, which makes every job run smoothly from start to finish. Beth is proactive in addressing issues, provides precise instructions, and ensures everything is completed to a high standard. Payments are handled promptly, and there’s a real sense of trust and respect in the working relationship—something that’s not always easy to find in this industry. It’s always a pleasure working on her properties, and I wouldn’t hesitate to recommend her to both landlords and other contractors looking for a reliable and efficient property manager.

We've had the pleasure of working with Beth at Blue Property on a number of roofing projects and can honestly say she is excellent to work with. Her communication is always clear and timely, and she goes above and beyond to ensure jobs run smoothly. Beth is professional, friendly, and highly organised, making her a valued contact. We genuinely enjoy working alongside her and look forward to many more successful projects together. Highly recommended. Thanks for all your support, Beth!

Appalling. After 8 years they have still not resolved our site’s complaints or worked with the developer to adequately manage the site or bring it to the required standard. They say they only have to maintain what’s been left by the developer despite the Planning Conditions clearly stating that any management company must maintain the landscaping to the conditions and standards set out in the S106 Agreement, and that any other landscaping is unacceptable, which was the whole premise of having a management company. To add insult to injury jury, their gardener kept skipping our site, leaving it looking really unkempt all year, which we have had no apology for, and have still had to pay for it. Lots of opaque charges which we still don’t have a summary of, and no accountability whatsoever. We are now working with the Local Authority to have this not fit for purpose company removed from our site and the landscaping adopted by the council. Regulation is clearly required in this area, as this company has manufactured an artificially complicated and unnecessarily hostile scenario with rules that it can’t even be bothered to follow (I.e. having a gardener who has repeatedly skipped our site, with zero accountability, apology or even empathy). This company is bad news, avoid!

THIEVES. My mother passed away and they entered the property before the tenancy ended (just inspect) which meant riffling through my mums belongings, draws and stole personal items from the property without consent and never responded to emails when I asked where these items have disappeared to… They smashed a lock box I had in place to pieces after confirming it worked. They have shown absolutely no remorse or empathy and frankly are the worst agent I have ever come across. I would never recommend anyone to ever rent a property or have a property managed by these agents, the staff are rude, abrupt and thieves. If you ever call the office you are never able to speak to the person you’ve called to speak to, they seem to always be “out the office” “no idea when they’ll be back in” and the receptionist has a vile attitude I can not imagine how this person was hired for the job other than to be a bouncer.