BeClean Abingdon LTD

The team that was sent to my property, after having to pay upfront in order to secure the slot, for the end of tenancy deep clean rocked up with watered down cleaning products, cloths, henry hoover and a bucket and mop. No ladder to reach high level cupboards or extractors, and no steamer to loosen any grime. They 'specialise' in removing limescale, but were unable to with a standard sponge! Advertised as a minimum 6 hour job for this property type and attempted to leave in 2 hours and 40 min. Luckily I was at the property mowing the lawn, or they would have left and very little cleaning would have been done. They hadnt even cleaned the windows. I had to take them around and explain what they needed to do! They wouldnt do it until I started cleaning and showing them. At the best, they were equipped and capable of doing a weekly wipe down and tidy. There wasnt a sniff of any form of professional clean at all. A complete and utter rip off. The team at BeClean office did call crew when I phoned to complain and they did stay a bit longer and half heartedly complete a bit more cleaning, however, the house was left in a condition such that I had to go back with my partner and redo everything. They are well trained in making taps very shiny so at first glance it looks like the house is clean....it is far from that. When I contacted Madlen of BeClean to express my disappointment, I was completely ignored. the photos and descriptions I sent via the business Whatsapp have been read but not responded to in any way. I highly recommend you DONT go near this company as they are not professional at all, just do the basics and take your money with ZERO customer service. The photos talk for themselves and these arent even all of them. Absolutely useless.

Hired to do changeover cleans for when we let out our house. Flat charge of £250 including linen for beds. On their first visit they only took 1hr to clean 4bed house and make up beds - must have been on speed! On second visit they had all wrong sized linen so SK duvet stuffed into double cover, sheets didn’t fit and several other problems. Sent email asking why - no answers. Followed up with calls and emails. Still no answers, ever. Told them not to bother to come back other than to collect their linen, even that took them 10 days. Don’t bother to use them! Seriously. Really don’t.

We booked this cleaning company while searching for a quote for an available service (which we were struggling to find), for a regular two weekly clean. I was more than a bit apprehensive after reading the reviews. The clean is really excellent, the email communication was good, they arrived exactly on time, worked flat out for the time they were here and left on time. The house looks wonderful, they brought everything with them. We were suprised and very impressed. Now we are just hoping for the same cleaners in two weeks! Update: we have been using the company since end of Feb and the cleaning every two weeks continues to be excellent. I get a text message and email with the date and time they will be here. They are always on time. I have had to change the day last minute on two occasions and they were very accommodating. Excellent deep clean each week, we declutter everything before they arrive so they are just cleaning. Great work!

Good communication with their offices. Cleaners are good but don’t speak English and cannot converse with us very well. However they are always on time, well presented, do a great job in the time given and are keen to please. We get the same staff each clean and they are very friendly and respectful. When I had to change the day due to an emergency it was done without any fuss. Great service. Definitely recommend.

I have been using this service for a while. My first set of cleaners were OK, and I was happy to keep using them because I don't like cleaning my house. Over time they moved from being 10 minutes late to an hour late and then one day they just didn't turn up. We called the company and they advised us that the cleaners had been double booked. No communication with us, even though we had them booked in as a regular weekly cleaners. At this point, I thought this was on the cleaners fault. We then asked for new regular cleaners. I am now sitting on my couch, the cleaners are over an hour late, and I have tried calling all numbers to management and they are not answering. I think the problem is with management. I do not recommend. This has been a waste of my time and morning waiting around at home.