Amthal Fire & Security

I just wanted to follow up on Alfie’s visit from Amthal last week and mention how helpful and friendly he always is. It genuinely feels as though he is here to do a good job and is always looking to resolve, or even prevent, issues wherever possible. His proactive approach really stands out and has also been noticed by the team. We simply wanted to say thank you to Alfie for the excellent job he does and highlight what a difference it makes when someone truly cares about their work and is committed to delivering a great service.

Huge thanks to Amthal for coming out so quickly to sort out an issue with a system they didn't install. Brilliant customer services, the engineer was punctual and most helpful, exactly what we want from a security company. Can't recommend Amthal highly enough.

Amthal have provided domestic intruder alarm services to us for about eight years. The system was designed and installed by the company and they have regularly serviced it since. I would recommend them as a company who do what they say, with efficiency and effectiveness. We have found their engineers to be pleasant and courteous and willing to help solve the issues we have had from time to time. We chose Amthal principally because they were a local - St Albans based - company. It was a decision we have not regretted.

I have had a very poor experience and I would not recommend using this company. Their priority is profit over service and charging is not transparent. Call out as a member will cost you £175 or £354 as a non-member even if all that needs changing is a battery, which is charged on top of the call out. Absolutely disgusted with their business model.

We found Amthal not competent, it took ages and needed many visits to make the system work (they installed initially wrong type of cameras which triggered intruder alarms) and this caused high levels of anxiety. Any visit they attended to solve the issues (including them not doing that job properly - such as not doing required updates, which made the system stop working), they attempted to charge us although we had a maintenance contract with them. You have to fight with them continuously. Therefore we are not renewing our contract with them and we decided to work with another company. Most annoyingly when intruder alarm goes off in an emergency situation, their engineers are not helpful. They either declined to attend premises timely or they were not sure what to do and we always needed to ask for Jason's help to resolve these issues. We don't recommend Amthal. Dr Berrin Tezcan