Wickes Stoke On Trent

Faulty return item sealed back up and put on shelf without checking. The box was obviously tampered with but was told all ok and only on returning home did I find it was a very well used and faulty item. Wickes customer service was extremely poor in resolving meaning I had to drive a 2 hour round trip to another store to get replaced.

Good pricees, terrible customer service, especially the cashers - they don't know what they are selling and how to treat customers. Only Jack (the forklift driver) was helpful and doing his job above and beyond!

Very poor customer service. Ordered item for click and collect. Received an email and text to say it is ready. When i arrived i was told it’s not ready and to come back tomorrow. Waste of time

I had a very bad experience. I booked an appointment for a kitchen design, and when I arrived on time, there was no designer present. I spoke with another staff member who contacted the designer, and the designer said, ‘I’m happy if they are there, but I can’t come. Tell them to come tomorrow am thinking like there is no value for my time and my fuel nothing so beware

Good quality products with affordable prices and especially the staff. Live to deal with Katherine she is very kind helping and always smiling face welcome us. Always happy to visit Victoria Road Wickes