Wickes Inverness

Went to ask for advice at 1545 about plasterboard fixings and was told no member of staff was experienced to advise about my enquiry. Absolutely shocking. Not a place to go if you need advice. Went to B and Q instead where I got everything I needed efficiently.

Would not recommend them. We had a bath refit. Should have realised when design consultant left off work needing done on original quote, but as they were a big company I gave them a chance. In end with them their customer service is terrible. Missing items on order, stuff not ordered in first place. Broken bath delivered and left to get new one ourselves, no help from staff there. Rude service advisors , staff not passing on messages,not calling us back. Complaint given to store and manager never even acknowledged it. I left my number for him to call, he didn't. Basically once paid they dont care seems to be is the theme I've noticed.

I went to Wickes in Inverness and I know we are in a pandemic but I hurt my back putting 2 bags of master Crete on trolley from shelf ! I went to the till and asked if it could just be lifted into boot of my car for me and no ! Company policy ! I understand that but surely a wee bit if common sense should be taken ! It was 8 am no one around car park empty plenty social distant area as no cars in car park . I would have taken trolly to car and stood well back ! But no ! So I had to struggle as I had a workman coming. I had been looking at a new kitchen in there but will certainly not be going now . Went to B &Q the staff friendly very helpful and knowledgeable. What a difference think Wickes need to have a look at there customer service skills and really get them in place . A very disappointed customer who will not be returning to this store.

I would not recommend Wicks to anyone. Three months and still only half a kitchen. Three delivery dates have come and gone. Still no response to numerous emails and calls. Next stop my solicitor. 🤬😡🤬

Very rude staff, asked for help to find an item I couldn't find anywhere although I was told there was "loads of stock". Nobody could be bothered to help me find the item. I walked into next door b&q and asked a member of staff there who kindly took me straight to the item. I'll never go back to Wickes.