Waterworx Plumbing & Heating Services Ltd

I had an excellent experience with Waterworx from start to finish. Their customer service was amazing—responsive, friendly, and always happy to answer any questions. The quotes were provided quickly, were clear and easy to understand, and there were no hidden surprises. The whole process was smooth, with great communication throughout. The installers and the entire team were friendly, polite, professional, and clearly very knowledgeable. They took the time to explain everything and completed the work to a high standard. I highly recommend Waterworx to anyone looking for reliable service, honest pricing, and a team that genuinely cares about their customers.

Louie Trujillo and his team did a great job with our bathroom and downstairs cloak room toilet. He was incredibly communicative, telling us each day when he'd arrive and what he'd be doing. He was tidy and supportive - open to explaining questions about what the options were and his approach. His workmanship was excellent - he took considerable effort over tiling and attention to detail and gave us good advice on colour choices for grouting and finishes. He didn't finish the job until he knew we were happy with all the details. At one point we had an issue with an old waste pipe from the downstairs toilet. He came to check this on the same day very quickly and then offered supportive advice on what needed doing. It meant he had to make some changes, including drilling a hole through our wall and the boxing work he'd already completed - he approached this very difficult work with real persistence and care, and made an excellent job of solving the problem for us. He was nice to talk to and be around and took a lot of time to support me with decisions about selecting the right cabinets, sanitary ware and fittings. We would definitely recommend him. The other trade people in the team were also efficient (eg. Ethan the electrician), polite and coordinated well by Louie. Overall an excellent experience. I have knocked off one point for the Waterworx quotation service which I found confusing. We thought we had a quotation agreed and date booked but this changed without us understanding what was going on and we lost our slot. There was a significant markup on the supply of cabinets etc. so I would recommend doing this yourself, and especially so you can choose what you need. They didn't seem to offer a design service, so it wasn't clear to me how we were expected to feed into / sign off on choices - and in the end it was easier to take this bit on.

So I could run water to my shed, Waterworx installed a tee-piece in-line in an existing cold water supply, and a tap on the end of the tee. The plumber turned up on time with all the parts needed, and did the job quickly and efficiently. Finally he fully tested the new joints to ensure there were no leaks. Great job.

I'm a very happy customer. Keelan arrived within the timeslot given and got to work straight away. I had asked him to service my boiler and mend a leak in it. This he did quickly and efficiently He had to go out to get the the part to replace the one that had failed and this was done quickly also. Would definitely recommend Waterworx Plumbing and Heating Services and will use them again. The price was really good as well.

We have used Waterworx on several occasions now, from servicing our boiler to replacing our bathroom suite, and never had an issue. This time, I’m delighted to say, was no exception. On Tuesday they replaced our old boiler. They came round a few days before to conduct the survey and ask a few questions about what we wanted. The quote arrived a few hours later, which we quickly accepted as, firstly, we have used them before so trusted them, and second, they were the cheapest. By quite a margin! We received a call shortly after this with the offer of dates to fit the new boiler. On the agreed date, the engineer arrived, and as we made him a coffee, he covered the carpets. He then messaged the office and, as he was removing the old boiler, the new boiler, flue and other ancillaries were delivered by a colleague. No more “I’m just popping out for some parts”, only to be gone for hours! By four O’Clock, they were wiping the boiler down and hoovering the carpet! We were shown how to operate it, and they made sure everything worked and that we were happy before they left. Excellent service from arranging the survey to waving the engineer off. If you have a plumbing or heating need, call Waterworx. You won’t regret it.