The Maintenance Group Limited

OUTSTANDING SERVICE! 😁 Rob and Anthony attended my property yesterday to fit some storage heaters that had been arranged by the property management company. I requested that they called me before arrival; which they did! (Not something that always happens with other companies). They were both very polite and friendly, humorous at times even though which honestly brightened my day! This was supposed to be a 2 day job but due to my limited availability, Rob and Anthony ensured to get this complete in 1 day! Their positive attitude and willingness to go the extra mile really fostered a productive environment in this situation. They ensured to minimise mess as much as possible and cleaned throughout the day. Would give more than 5 stars is possible!

If there was an option for 0 stars, TMG would achieve it. Pay no attention to the 5 stars left by Susan Talbot as she was their New Business Manager at the time of writing but no longer with the company. PROPERTY 1 I had a leak last year to which they attended. They removed and refitted an en-suite in my property but the fitting plumber did not mention a leaky seal on the shower mixer. It was refitted but 3 months later caused a massive leak which resulted in the en-suite being taken out and refitted again, sadly I let them do it. 6 months later I had another call from the tenant stating that yet another leak had started but got 2 independent contractors to look at the issue. One said that the shower door that was fitted was poor quality (despite paying for and expecting a premium unit) and the workmanship was substandard, also stating that he would not touch their work. Another plumber noted that the screen and holes were not filled. Please also not, before their attendance, TMG sent their own contractor in, who came back with his report stating that their workmanship was fine and couldn’t find the issue. After calls/emails over 6 months, they eventually agreed to rectify the damage, which dragged on for another 6 weeks, eventually the decorated turning up with paint that did not match, looking like a child’s art work, not been heard from again despite calls. PROPERTY 2 Worktop issue. Had I known what they were going to be like, I wouldn’t have used them but this issue occurred between leak 2 and 3! Their contractor Shaun (who incidentally did some of the works mentioned above) was tasked to replace a kitchen sink. Straight forward jog, except his saw slipped, cutting a 2 inch slot in the worktop, outside of the sink perimeter. When I highlighted this after he stuck some black sealant in was ‘it doesn’t look that bad’ from one of their directors. After numerous calls and emails, with me asking them if they would find it acceptable in their house, Darren(director) said he would speak to their insurer. 6 weeks later again with me chasing, they agreed to do the work. Instead of replacing the worktop, fitting a larger sink to cover it up. 4 weeks on, still nothing. It has got to the point now where I am having another contractor complete the works and taking them to court. Calls/emails not answered. (still waiting for Andy Banks to send me his report with pictures of the leak from June) DON’T LET THIS HAPPEN TO YOU! There are better contractors in the area, who actually fulfil their obligations.

Can't fault the workmanship in any way. In just 3 visits they found and fixed a leak that I've had for 6 months. This sounds simple, I live in a four floor building on the second floor and the leak was in my bathroom which is in the middle of the building. But they did it! Clever sausages. Massive thanks to Andy, Ben, Ellis, Chloe and Andy baker and Darren too. Although the latter 2 are gaffas so not really any involvement. Work was carried out efficiently. They left the place as they found, were all friendly, polite and respectful. Repairs are ongoing but they will have a key to let themselves in if I'm not here. So to add trustworthy too. Tysm TMG.

1 star because I can't give it zero str. If u don't have don't deal with them. They just wasted 3 days of my holiday a didn't even give a phone call that the not gonna turn up. Customer service clueless. They will gold you on the line for half an hour and still not get things done. Absolute rubbish.

Lee from MGL repainted my en-suite bathroom via our property maintenance company. Great communication and flexibility to get the job done. Cleaned up afterwards very well.