Remus Management

Credit where credit is due - there were issues with this management company, but they invited the leaseholders to a meeting to discuss the problems. Since then, the communication has improved, the response times have improved, the time for problems to be solved has also significantly improved. The team are friendly and happy to give updates when asked. The prices are not as bad as other leasehold properties, and they haven't gone up drastically following recent years economic pressures. All management companies come with issues, but Remus were at least happy to meet and discuss with leaseholders to help rectify the issues. I appreciate that and think it shows good character.

Like many people, I would give this Company zero stars I have never once received an invoice from them In three years. Yet they are very quick to pass on your information to debt collection. They have no contact number And take five working days to respond to every email In this time, they then go back on what they originally say they’re going to do Add more charges to your bills And still give you no way of paying. It is utterly ridiculous Dreadful company and I’ll be looking to take them to trading standards

Absolutely useless. Hopeless at resolving issues and utterly utterly useless, inept and obviously disinterested in replying to emails, performing simple name change requests and sharing information between different departments. If I could give a less than.1 rating I would as they don't even deserve a single star.

Remus Management are a dreadful company. They "manage" our property at The Comptons Apartments in Horsham, but I have had nothing but trouble with them over the 14 years that I have dealt with them. In particular, James Perry, the property manager, provides very poor service. He does not communicate with residents in a timely manner and does not know the procedures and processes associated with the apartment block. I contacted Mr Perry in September to ask about the process for informing a Car Park Management company of a new tenant. Mr Perry did not reply and as a result the tenant received a number of parking fines for using their own allocated space!!! Remus refused to pay the fine and could not arrange for cancellation of them with their own supplier. I would give 0 stars if that were possible and I would also choose another property management company if I could. Avoid if you can.

Would love to give a “no star”! Remus management managed to smash our front window while cutting communal grass using a strimmer. The response to getting it fixed is rude and arrogant. Would rather leave us with a smashed window for an additional 2 weeks rather than pay £50 more to have it done by a more reputable business. Customer service should be no1….Not the case with this comp company!!