Remus Cardiff

Absolutely appalling service. Required a new fob for main door to our building. Request made £50 sent (June 2026) as requested. Several promises that fob will be delivered never has. To date numerous phone calls , unbelievable lies and god forbid they place you on hold you’ll be hanging on for ever! Shocking customer service PS been on hold for 45 mins today

All of my information was incorrect from move in dates to when they took over the estate to even the names of the owners of the property, didn’t seem phased by it and whilst on the phone told me to email instead to get everything rectified. I emailed them prior to this and it’s taken 10 days to get one response from 3 separate emails that just asked for a reference number (which I gave in the second email) Judging by the other reviews I can see why this company is looked upon the way it is.

Steer clear of these cowboys, if you can. This company is absolutely useless if you have any queries regarding your property. Even worse, if you need action or need to speak to someone, you'll be chasing then forever. Thier fees are astronomical. They claim you are paying for things like car park cleaning, window cleaning, decoration to communal areas of the property, however since they have been managing my old property (around 4 or 5 years), there has been no decoration of communal areas, whatsoever. When asked for a schedule for the window cleaner/ car park cleaner, etc, they don't have one. The property managers over the years have been non existent and if they do manage to visit the property, they will make sure it is during the working week, to make sure no one is around to ask questions or highlight issues. When you try to call them to speak to them, you'll be chasing them for weeks on end. Always the same response, 'they'll gey back to you before the end of the day'. When you've had enough calling to chase up the unanswered call/ email and ask to speak to someone above them to complain, you can't. Apparently the receptionist does not have any numbers for such people. Instead, you're given an email address and assured that someone will answer the email in 5 days, which obviously goes unanswered again. I could go on forever regarding their ineptitude, but I'd only be wasting more of my time. I can only hope someone reads this review and they get investigated by the relevant authority. The current law unfortunately makes it very difficult to self manage your property but if you have any say in the management of your property, steer well clear of this company. If I could give a review of 0 stars for them, I would. Read other reviews and you'll get the picture.

Absolutely shocking. They are more than happy to take your money but will do nothing to resolve any issue. Non-responsive to emails. Never move on to a housing development with this company managing it.

This useless company is supposedly in place to manage millennium house in Newport, however the corridors are filthy and mice have been spotted but they do nothing about it. They will come up with excuses to avoid responsibility. I wasn’t surprised when I saw this btec company with a 1 star rating on google.