JKT Property Letting Agent

I was a tenant for 10 years with these and was left saddened and disappointed by how poorly they treated me towards the end of my tenancy. Out of the blue I was emailed a section 21 notice due to landlord selling up and given 2 months to vacate the property, with the message if you have any queries please don’t hesitate to ask. I did politely ask some questions regarding the situation and I was ignored. I understand these things happen but the way they handled it showed complete lack of respect and lack of compassion for their tenants. If they’d have just given me a phone call, a heads up or something like that to explain the situation I would have really appreciated it, could have understood and wouldn’t have felt the need to write this poor review. But they chose to be calculating and ruthless. They plotted to kick me out. Sent an email with all legal documentation attached. Ignored my queries and disregarded me. Simple as that. If I was reviewing JKT 5 or 6 years ago I’d be giving them 5 stars as I always sung their praises. They used to have a colleague called Liz who dealt with queries and she always added that personal touch. That gave the company a certain charm and character which I felt they lost after she left when interactions became more cold and robotic. It’s a shame. They should learn how to treat their loyal tenants with the respect and compassion they deserve and not just as numbers on a spreadsheet. This is coming from a hard working man who has always been polite, respectful and always payed my rent over the 10 years I was with them.

I was a tenant under management of JKT for a year & a half, and they were brilliant. Very responsive, helpful and kind when it came to house related queries. A few months after I moved out of that address, the staff helped reunite my parcel accidentally sent to my old address to my new one in another area of the country. Would recommend them to my friends!

I am forced to give one star as there is no way to give zero stars. I was a loyal tenant for 5 years at the same property. I made improvements to the house all cleared by the landlord himself who was more than happy with the final results, so much so that when I moved out and the house was put up for sale they actually used my improvements as highlights in the sale description. This came at a cost to me of over two thousand pounds. Because it was a long term tenancy I had no problem with this. When I did eventually move out I was told the house was filthy and would be charged to clean the entire house. In actual fact a few pegs was left on the garden and a half bag of soil. When I pushed them they eventually repaid my deposit. I was on the process of renting another property with them, as explained I was in the previous property for five years without and incident from myself (I will say I asked them to repair a leaking bath at the beginning of the let which they never fixed resulting in a leak downstairs that stained the walls, they also tried to charge me for this. Going back to the next property as I mentioned , I was a long paying tenant with no rent arrears and did most of the repairs myself as they were not reliable. JKT still saw fit to ask for over SIX THOUSAND pounds in advanced rent before letting the property to me which had already been offered. I of course backed out to which their very unproffesional reply was to withhold my original holding deposit unpaid to start due diligence on my eligibility to rent, as mentioned I was successful and only then did they drop the 6k bombshell. I again pressed them and my deposit was returned, the whole team is cocky to say the least and have more than likely done this to other tenants. AVOID LIKE THE PLAGUE is my advise, I’m more than sure some of not all if their positive reviews have been written by staff and friends. Whenever issues are proposed the staff I needed to speak to always seem be on holiday despite the fact I could actually hear the person in the background. This whole staff seem to have superiority complex and think they are more intelligent than most, well they met their match with me.

Our experience with JKT Property Management has been shocking. There are several structural issues with the property, which we only learned about once moved in. We have attempted numerous times for these issues to be sorted and for the landlords to fulfil their contractual obligations, to no avail. We have been left to try and rectify a mould issue within the walls and the landlords are yet to action a slug and pest ingress due to a hole/gap in the wall of the bathroom, despite having raised this issue nearly a month ago now and knowing that a vulnerable baby lives at the property. The landlords are clearly allowed to neglect their contractual obligations and issues raised are minimised as much as possible.

I rented a very nice apartment with JKT Properties in Hull a few years ago. Excellent service- good communication, responsive to emails with a prompt refund of my deposit and no issues when leaving. They went above and beyond to help out with misdirected mail years down the line. They are deserving of 5 stars and I'd use them again.