Housekeep

SCAM - Avoid like the plague!!! Paid £100 for a 4 hour deep clean when we moved into a new property and the old tenant had left the place a mess. Came back from holiday - had barely been touched (see photos). Got in contact with support team and told could not have a refund, all they could offer was credit towards a one hour clean! Absolutely shocking. Now to deep clean the place myself instead..

Paid for a £250 End of Tenancy Clean which is the most 'throughout' clean they havd. The pictures and videos attached is what I got after a reclean from them. Housekeep don't give refund or partial refund even for disgusting job, they also significantly underlay the cleaners who think I just paid for a normal clean. I had to spend another 2 hours to wiping the flat down myself with minimal cleaning supplies available. I don't use oven there is nothing to degress and the flat is already in very good condition. Terrible standard for the service provided.

I rarely leave bad reviews however, people need to be warned - do not under any circumstances use this company. I have never been so shocked at such a poor quality service. My housemate booked this service as we were moving out and requested a focus on some of the kitchen appliances and bathrooms as well as just a general clean to remove dust etc which with a 5 hour booking in a 2 bed flat we thought was acceptable. We had completed all cleaning in hard to reach places and in cupboards etc so just wanted a good clean. No floors were mopped, dust on skirting boards, dust on surfaces, windows not cleaned, bathrooms not completed at all, oven not done, washing machine not done, dish washer not done. I was able to go round with a packet of wipes and remove so much dirt as photographed below proving that no effort to clean was made I genuinely do not know what was completed. The cleaner also took phone and lunch breaks during my paid hours. When reporting the disappointment to housekeep they don’t seem to care and have said cleaning certain areas like toilets etc are not included in a standard clean. I have had multiple standard cleans and have never had such a poor experience.

After more than 3 years as a loyal Housekeep customer, I’m disappointed to say that the experience has gone downhill. Today’s booking was moved outside our agreed time slot before being canceled altogether. Support offered no immediate help, stating they had no availability until the weekend, and made no effort to keep me as a customer. While I understand summer demand is high, the combination of increased prices and declining reliability means I will be switching to a new provider.

Cleaner caused over £300 of sanding repair damage to our property by using corrosive oven cleaning substances on wooden surfaces - two days before moving out of our home and the deposit inspection. Housekeep refused to cover the damages and only offered a refund of the cost of the days clean, which was nowhere near the cost of the damage. Extremely unhelpful throughout the process - wouldn’t trust or engage.