Greenleaf Cleaning Ltd.

I booked a one-off professional clean (3 hours at £23/hour) because I have a baby with a dust allergy. I provided clear instructions, suitable products, paid upfront, and even left a tip. Unfortunately, the standard of cleaning was extremely poor. Basic areas were missed, including visible dust on surfaces, the coffee table not being cleaned at all, and a dirty bin lid. I had to clean again myself after the cleaner left. Having to clean after a cleaner is unacceptable and defeats the purpose of booking a professional service. When I raised the issue with photos and video evidence, the company initially accepted that areas were missed and offered a one-hour refund as a goodwill gesture. However, this offer was later withdrawn, and I received an unprofessional and dismissive email blaming the outcome on the number of hours booked. I was told that I “had not booked enough hours”, despite the fact that: • The company accepted the 3-hour booking and took payment upfront • No concerns were raised during the service • Regardless of hours booked, at least basic cleaning of visible surfaces should be completed properly This is not about £23 or £46. It is about delivering the service that was promised and paid for. Even if fewer hours are booked, it is not acceptable to leave obvious areas untouched and then justify it afterwards by arguing time allocation. The way this complaint was handled — including withdrawing a previously offered refund after admitting fault and shifting blame onto the customer — was unprofessional and disappointing. Based on my experience, I would not recommend this company, particularly to families or anyone with health or allergy concerns

I have been using Green Leaf for a while now and I am always so impressed by how much they care about doing a proper job every single time. They have this way of noticing the small things I usually miss like dusting the tops of picture frames or making sure the taps are actually sparkling before they leave. It is so nice to have a cleaning team that feels more like a helping hand than just a service and it makes such a huge difference to how I feel in my home.

I used Green Leaf recently and I was honestly so impressed by how much they cared about the little details in my apartment. The cleaner was incredibly professional and friendly and they managed to get my bathroom tile looking brand new which I thought was impossible at this point. It is such a relief to find a company that actually does what they say they will and walking into such a fresh and tidy home really made my entire week.

I have used Greenleaf for many years. All of their cleaners have been excellent - well trained, thorough, go out of their way to make my home beautiful. They respond well to specific requests and priorities. They have never let me down in all the years I've used them - whole heartedly recommend.

We keep coming back to the team at Greenleaf for our cleaning - they are professional, excellent at communication, friendly and really thorough and efficient! We've been really happy with the results every single time, highly recommended!