EVO Cleaning

The team from Evo Cleaning spent a whole day sprucing up a property I was selling after >50 years without a proper clean. It was quite overwhelming the extent of cleaning work required but I was left astounded by what they have achieved. Furthermore, I would say the cost associated with the work was very reasonable. I couldn’t be more thankful for the amazing job. Thank you to all at Evo Cleaning, I would highly recommend.

I had a very disappointing experience with this cleaning company and would not recommend them. They failed to arrive on the day they had explicitly promised, and what made the situation worse was that no one bothered to inform me in advance. I was left waiting and had arranged my schedule around their appointment, which was extremely frustrating and unprofessional. When I tried to follow up and raise my concerns, the staff Gina I spoke with were rude, dismissive, and showed no sense of accountability or apology for the inconvenience caused. Instead of trying to resolve the issue or communicate properly, they came across as uninterested and unprofessional. Reliable communication and basic customer service are essential for a cleaning company, and unfortunately this business failed on both counts. Overall, it was a poor experience and not worth the time or stress.

They were recommended by my landlord, and were incredibly unprofessional. They were several hours late and gave no forewarning of this. We had to call them to check where they were only to be told they were running 3-4 hours late. If we hadn’t called, we would be stuck there all day waiting despite having made time away from work specifically to attend to this. Apart from that, we were told on their arrival that they charge an extra £50 because we had a pet that left fur behind. This was not mentioned at all when we requested the quote. I nevertheless paid for this even though it only meant slightly more hoovering. They left the flat with some stains, and finished cleaning after only 2 hours despite having paid £335. I hope to never work with them again. I emailed as well about the lack of courtesy and professionalism which was never acknowledged nor responded to.

Awful cleaning, awful service! EVO charged us £400 for a deep clean of a 3 bed house and decided to charge an additional £250 on the day for further cleaning. They were meant to turn up at 9am, no one turned up until 10am and then they disappeared until midday when only one person arrived to start the 5 hour clean ahead of a 2pm deadline which they knew about. They didn’t confirm they were even coming after we’d paid in full for their service - we had to chase them the night before they were due to arrive and only at this time did they ask for our address. We also needed to pay additional cleaning costs after our move as the landlord said the flat still wasn’t clean. Avoid at all costs!!

Very professional work. I was fully satisfied with the outcome.