Ellmans

I have been letting properties in Brighton for over ten years and never felt the need to leave a review of a letting agency (despite all manner of unpleasant experiences as its sort of what you get in Brighton unfortunately) but the service offered by Ellmans is truly abysmal leaning on criminal. The complete lack of professionalism and incompetence of the Ellams staff was blaringly obvious for the get go, endlessly harassing my mum for guarantor details which had already been sent and sending me blank templates they were meant to fill out for my tenancy documents; hilariously resulting in my tenancy agreement saying my rent is £0.00 per month. What was less hilarious was realising this complete lack of care had translated to making sure the property i was renting was in any way fit for habitation: One of the electric sockets in the flat gave me a shock when used, the shower in the property did not work, the hot tap in the bathroom spat out brown water when turned on. The waste removal from the toilet was leaking: rather than having this fixed the agents had left an old ice cream tub under the outlet (please see attached photo). As i did not notice, this eventually overfilled and spilled into my flat. When I informed letting agency of this rather than responding with empathy and urgency I received a stock email saying a plumber will 'hopefully' contact me within 24 hours. Only when i threatened to end my tenancy using 'Right to unwind' (if you have to rent with Ellmans take note here will be the only way you can get them to fix anything) were these issues dealt with promptly. During the tenancy I reported black mould growth in my flat, these concerns were completely ignored leading to a chesty cough I am still struggling to get over (more on this later). Despite being a six month tenancy I paid to have the flat professionally cleaned at the end of my tenancy despite this the landlord took £140 out of my deposit to have the flat repainted due to stains caused by the aforementioned mould; they blamed this on my furniture being kept to close to the walls (in a very small studio flat limited space to put things). Admittedly landlords decision but no support from letting agents here. The agents also denied my request to have contact information for the landlord - which they are legally obliged to provide under 1985 renters reform act. If it is possible for you to avoid using Ellmans letting agency I would urge you to do so. The staff are in equal parts incompetent and apathetic and the properties they let pose clear risks to health and safety.

I rent and have done for years, and Ellmans have been my managing agents for over a decade. In a sector that is often filled with questionable agencies and individuals I have always found them to be really great to deal with. Fast on dealing with issues, friendly and professional and I wouldn't hesitate to recommend them to anyone who is looking to rent or work with them. They are responsive to tenant issues, and quick to send someone round if needed. I've honestly never had a bad experience with them in over a decade. Thank you so much Ellmans for all your amazing service over the years! It has meant a lot to me as a tenant. L :)

I had rented my house for 25years, having many different letting agents. Since Ellmans took over it has been the best dealing with Jessica, Kristyna and the other staff involved it has been so easy and friendly nothing was too much trouble for them. Thank You

We had an unpleasant encounter with an agent. We were meant to have a mandatory fire safety check and had provided them access to the flat with ample time. Unfortunately, this mandatory safety check failed to mateiralise as the team apparently did not communicate with one another and during the conversation said they required additional consumer led input. Despite the latter not being requested for. Instead the agent blamed the tenant and failed to take any accountability. Her attitude and manner during the exchange were unbefitting of a consumer facing organisation. I do hope the agent can reflect on her actions and attitude. It was disappointing and reflects poorly on Ellmans.

As a tenant, Ellmans have been really good to deal with - super friendly and always respond to queries quickly and efficiently. Jessica has been really professional and excellent dealing with a variety of problems.