Ellgia

We had a lot of issues with collections throughout the very warm weather in April/May/June last year (my last review was taken down so am going again). Repeatedly missed collections and never any communication as to when they weren't going to collect or indeed when they were gong to rectify - which to me was almost worse than the lack of collection. I had to spend a lot of my time calling Ellgia to get them to actually collect our waste. We were often left with overflowing bins in hot weather and told to store waste until they could come. At a rural bakery site this put our business at risk. I pointed this out to Ellgia, but there was no change in their efforts to get to us. I was also told that because of our location it made it very difficult to pick up missed collections on anything other than our set day. But that sounds like an Ellgia problem to me - not one I should have to deal with. Our location, by the way, is on an A-road between two mid-sized towns in Norfolk - hardly the Outer Hebrides As a side note this is issue generally with privatised waste management companies - profits over customer care. They "generously" severed my contract early (4 weeks) at my request but, honestly, the manager sounded relieved that I'd suggested it. This was then thrown back at me when I refused to pay a bill covering the terrible service - as thought they'd done me a favour - and they threatened legal action. If you are considering using them, don't. I even had a better service with Biffa. I now use council operated waste management service with Breckland Council, who are excellent. Never a missed collection and extremely good customer care

Beware company are dishonest and operate in bad faith. Contracts are worthless. I have been with Ellgia for over 10years and have noticed a gradual decline in their service. I signed a 1 year contract which started in September 2025. On 1st December (3 months into the contract) they notified me of price increases of up to 64% on my 4 waste streams (an average of 51%). Customer service advised me over the telephone that they can increase prices mid term whenever they want and would send me a copy. There was no justification given initially but eventually I was given weak reasoning largely based on legislation that came into force 5 month prior to the commencement of the contract. I managed to agree (I thought) to limit the increase to around 15%, however they invoiced more and were dishonest about what was agreed (even though it is in email). The actual service is pretty poor, delivery days change often, collections missed, credits not being raised for aborted services. In short, I wouldn’t consider using Ellgia in the future even if they offered a fixed price contract because the customer service is so poor, service levels are sub standard and Ellgia wlll operate in bad faith to boost their bottom line at your expense.

Terrible service, they make agreements to get your business, then let you down causing issues. Their lorries are always braking down or they're just lying again, (you decide). Within 2 years, my prices had risen by 34%, I never received warnings of this but they denied that fact, then they randomly charge overweight fees but don't disclose the weight, you're just expected to believe them. And to top it off, you find you're locked in a contract that auto renews every 12 months, for 12 months. I Just paid £426 to get out of their contract so I don't have to deal with them again. EDIT Just got charged another £70 on the same day I paid the £426 for receiving a letter from their debt company. When will this robbery end?

This is a very expensive company, we had a year contract with them to throw rubbish away, £40/month. The first 2 months they charged £40 month, but then after they increased the price to £200/m. When we spoke to them about it they said our bins are heavy. When we asked to cancel they said we can't until the contract ends. We had no choice but to bring a skip and pay £175 a month. In total it cost us £375 and we are just a small local car wash. I do not recommend having a contract with illgia.

They've inherited our business whilst acquiring another waste collection business we've been using. Already failed to make collections and they seem to have their excuses ready and find it appropriate to not make collections quoting another entire week. #poor