Effective Home Ltd

Had solar installed by effective home which were recommended via hive. Install was fine and hassle free. Unfortunately their after care is shocking and appalling. Reported over a month ago that cables were hanging loose from the panels and have had zero communication. The panels also weren’t installed according to the site survey plan, 3 panels should of been installed on the side of the house which only gets direct sunlight first thing in the morning and 5 on the rear which is south facing. They installed 3 on the south facing pitch and the rest on the side which gets little direct sunlight, so system was effectively missold. Have chased numerous times and been told their ops team will be in touch but never do so wondering if there even is an ops team. The cables clearly aren’t run or secured under the panels meaning they could become detached from any of the panels affecting the output. Never had access to sun sync which is the inverter and battery installed so can’t check the systems health other than on the hive app which is limited. Effective home really need to sort out after their care as I now have zero faith anything needed under warranty will ever be completed if required.

Solar panels installed in Dec2025 and stopped working in Feb2026. Called them to fix as under warranty. Customer care didn’t bother much for the first time. Don’t even take my details and said it’s not their job. Later called again in a day, someone was really good at her job asked for information but said I have wait for 7 days for a technician to call. Didn’t get anyone till now to call or fix my problem. Worst after sale service. I would never recommend them and if you wish to experience what I experienced please buy solar panels from them

Sadly it's been a disappointing experience with cracked and damaged panels on a 13 panel system installed last week, I always leave it to people to make a decision for themselves but attached photos so people can make their own mind up. UPDATE after some back and too over 3 weeks and a formal complaint effective home replaced 5 panels and put things right so changed to 3 stars, the guys who completed the remedial works were decent, courteous and resolved the issues

Recommended by Halifax bank as a Green Reward Scheme. Emailed on 3rd Feb and was promised a quote within two weeks. No quote within two weeks, so chased and was promised by end of Feb. As of today, another company has quoted, installed and commission our PV system and yet we have still not heard from Effective Home. Incredibly disappointing.

Garbage customer care. My Solar panel system was installed in July last year, they forgot to install the EV equipment. Eventually installed it about 8 weeks later. It doesn't work and has never worked. . Waited in all day waiting for eng to show up - nothing. No call, no txt nothing. I had to call the office to let them know. The Inverter recently packed in and a new one requested, It's been sat here for over a week waiting for someone to come and install it. No communication at all. Customer service ? don't make me laugh.