Broad Oak Group

Avoid at all costs!!! Horrendous experience when having new central heating system fitted under the government scheme in my 93 year old Nan’s house. After they had installed the new system my Nan went into her kitchen that evening to find water pouring through the ceiling, luckily her neighbour came and turned off the water before I could get there. The fault was the joint on the nearest hot water tap had burst. Upon calling their installer he instantly identified that joint before I even said anything. He was on his way back from Stoke on Trent to Anglesey and said he would call by when he got back that evening, he didn’t come back until the next day so my nan was left without water or heating. I spoke to his managers the next day and they also said it would be that joint as they had taken out a gravity fed system and put in a pressurised system and they are prone to failing, I asked why they don’t change that joint as a precaution and they just tried blaming the original plumber!!!! If they know this can be a potential problem why not just changed it. Also by the morning half of my Nan’s kitchen ceiling had collapsed and luckily she wasn’t in their when it did but this all caused additional stress to my 93 year old Nan as her carpets where also considerably water damaged. When talking to Broad Oak they showed no remorse for the trauma caused to my Nan during this experience although earlier in the week the installers happily took £20 off her so they could get a take away!!!!!!!! They then offered to “patch up” her artexed ceiling but refused to entertain the carpets so I said I wanted to claim it all under their insurers. A process which took months as their insurers AXA, who were very good about everything, told us Broad Oak where stalling on paying their contribution and when it eventually came through it was too late to have the work carried out before Christmas so my poor Nan had to endure her wrecked kitchen during Christmas. This has caused massive stress to my 93 year old Nan who wishes it was never carried out now and has also caused distress to my wife and myself seeing my Nan suffer. I implore everyone to avoid having this company fit anything for you as in all my years I have never experienced anything like it and the after sales care is none existent to appalling!!!! I will add some photos so you can see what my Nan suffered. Also photos of their shoddy finishing with the pipework, my Nan has lived in her house since 1957 and this is the worst work carried out since then.

Built a ground floor extension for my disabled daughter Poorly project managed from start to finish Some staff good but a general culture of bad practise in there chosen profession's Multiple issues throughout every stage with multiple damage to existing property just thru neglect and unprofessionalism particularly regarding flat roof which they had to rectify but really didn’t know what they were doing, eventually roof was replaced by a competent company. It was suggested by management at Broadoak I had sabotaged the roof in an email chain I suspect I wasn’t supposed to be part of and the guy in question told council authorities he would sincerely apologise for this personally but that must have being lost in the post. Fire standards not an issue for project manager with no thermal bridging to roof rendering it 13degrees colder in the extension(in summer)and happy for platerers to board over cavities around window frames having no fire barrier, was left to me when project manager wouldn’t question roofers work leading to irate roofers and an awkward atmosphere on site! Heating and cooling of plumbing makes excess noise in the extension meaning we can’t have the heating on in the night because it disturbs sleep and is a general nuisance, 2 suggestions of fix from Broadoak, neither of them actually addressing the issue and is ongoing A lot of excuses like “project managers told us do it” “Building control has signed it off” and my personal favourite “didn’t use essential materials because they weren’t on site” I have been asked to sign a form so they can proceed to get paid from council but as a life long tax payer from a family of hard working tax payers feel like this is the kind of company that makes Britain not great anymore and hope by reading this review you will avoid lining the pockets of this company, I would be happy to sign forms at this point despite noise of plumbing if the whole experience wasn’t so dire

What can you say about Broadoak? Avoid it at all costs. They said it would be done in ten days; eight weeks later, it was still not finished. First week, no hot water for nearly a week. They removed some of the doors for ease, they said, and put two of the doors back in. Now we know why one door has been damaged with a chunk out of the side, and the bottom of the door was messed up, where they have caught them with plaster boards. One of the doors upstairs has been forced so hard that they have split where the hinges are. Made a mistake in the same room when they started to prepare the room to batain it unfortunately it wasn't an outside wall cut the carpet back took the coving and the scairting board off replaced them both but left a hole in the wall plus damaged stair carpet plus other mishaps this paetit in the government's interestncentives of this lot cones to your house shut the door on them or expect chaos your choce. also my MP is now involved

Not a customer, yet Broad Oak managed to cause damage to my roof, my car and put a scaffold up with workmen walking past my little girls’ bedroom. The work was for a neighbour yet they trespassed, moved my property outside my house, dumped items in my garden, restricted access to my property. They created a hole in the roof after putting the neighbours Solar panels on the wrong roof and then ripping them off again. The houses are terraced but this is no excuse. Car is dented and scratched because they blocked the road and then took it upon themselves to direct traffic through a tiny gap. We have never had any work done by them and they are a disaster.

Never call you back. Deny ever being in my house, even though have been here 3 times doing surveys. Have called 5 times in last week to be told, someone will call you back.Tradesemen are great, but office staff and so called project manager are a joke, still waiting on someone from management calling me back. Stay well clear of these cowboys. Still waiting on Mick calling me back , he told me 2 weeks ago he would call me right back. Communication is very poor again