Bath Property Maintenance Ltd.

electrical condition report. Although BPM were initially happy to attend at very short notice, everything that followed was extremely disappointing. I was told I would receive the report the same day, but it didn’t arrive. I eventually found it in my junk folder three days later. The report itself was contradictory and unclear — one section stated a full consumer unit replacement was required, while another said only three RCBOs were needed. It also stated there was a system failure but provided no explanation, fault description, or suggested remedies. I was told on site that the remedial work would take around an hour, yet no labour time or hourly rate was stated. The quote I later received was £900, which I found excessive given RCBOs cost around £20 each, and the price did not include fault finding or a new consumer unit. When I contacted them for clarification and to ask their hourly rate, I was told they would only discuss the quote if I paid the invoice — which was only one day old. I was also advised to get quotes from other electricians. Finally, I was told they could return within a couple of days to complete the work, yet the quote stated they had no availability until February. This was misleading. Overall, the communication, reporting quality, and pricing were unacceptable. I would not recommend this company and suggest others look elsewhere. I was promised a same-day report that arrived three days later, contained contradictions, and failed to explain a stated system fault. The £900 quote was vague, inflated, and excluded fault finding. When I asked for clarification, I was told they would only speak to me if I paid an invoice that was one day old. I was also misled about their availability. Very unprofessional — I would not recommend.

It's hard to give a fair review - I can't seem to even get them turn up. Landlord requested they make contact - nothing. I call up a week later, they take my details and say someone will be in touch... nothing. A week later I follow up again... holding my breath for call back. At this point I feel a 1 start review is fair. Meanwhile the plumbing still has a slow leak in-between the first and second floor. I'll update after the jobs is completed.

This is the first time we have used these guys, as they were sent through our landlord, and I cannot speak about the company as a whole but I can say we had a LOVELY worker called Fraser (apologies if spelt wrong) that had attended to originally fix our shower pump. Upon taking a look for the first appointment he noted and looked at everything to get the full picture what had needed to be done and then reported back to office to book in to fix it. We had booked in 3 days for this job to be completed and on the first day of ripping all the flooring out he had come to the conclusion that fixing the issue was going to cost our landlord a lot more and he’d need to have more time to be able to do this leaving us without a useable shower for a while which obviously isn’t ideal. He’d then spoke with us about if we’d prefer a bath being put in and we 100% did as we have two young boys 3 & 1 years old after speaking with us he spoke with his managers and had them contact Guiness to see if this was an option. This was accepted and we were over the moon to have a bath installed so was our eldest boy. Over the 3 days Fraser was here he was an absolute delight he spoke to us so kindly and told us everything he would be doing even speaking to our boys so nicely giving them high fives and fist bumps and was even naming the tools they kept trying to pinch (they love tools) he was so kind to do a few extra bits for us including taking the sink pipes apart to take out the itty bitty toys my boy had managed to get stuck down the drain and unblocked it. He also used a strong unblocking agent he had down both my sinks to dissolve any build up and give a better flow. Overall he was wonderful and did such an amazing job with our bathroom I honestly cannot thank him enough!

Rupert has done a few jobs decorating and siliconing in our holiday lets in Bath. He is reliable, quick to respond, and is willing to move his diary around if the issue is urgent which is so important to us when it comes to guests' bookings. He also leaves the space clean and tidy ready for guests' arrival. We look forward to continuing to work with Rupert, and would definitely recommend his services to other holiday let owners in Bath and surrounding areas.

Rupert came to trace a leak in the property and was absolutely brilliant. He found and fixed the leak really quickly and also pointed out mistakes by a previous plumber which need addressing. Excellent!!