Antony Grice

Had a boiler service booked; however, no engineer showed on the day. Phone lines were dead and emails bounced, and upon further investigation it seems like the company may have permanently closed for some reason. There was no warning of this provided. Signage on their office has been turned around, and nobody answered the door.

New bathroom from start to finish excellent job done (totally gutter and replacement bath, sink and toilet also the trowel raid, new tiling from top to bottom) what a wonderful job by Simon Shaw and the team.. Simon and Susan Dean

I asked for a quote for some work in my home in October - various repairs, replace radiators, install shower and a couple of other bits. Someone came round and looked at the jobs and promised a quote in a few days. Christmas came and went. No quote. I contacted the representative (who was very polite and pleasant), who replied saying they had been busy, due to cold weather. I said that was fine, but could I have the quote? I waited and waited, then messaged again in February (I'm disabled, and find using a phone very difficult). Finally the quote arrived. I accepted it and asked for a date to start work. No reply. I waited, then emailed again. The reply asked for a time to call me. I repeated that I have difficulties using a phone and would prefer email or text. Nothing. Now giving up. I'm sure there are companies who want work - I just got the impression that what I wanted was simply too much trouble to be bothered with - which is fine, if someone says so, but as it is, I've now wasted several months. It's not as if I was demanding anything excessive - I even offered to discuss the shower with the plumber to ensure that installation was practical and not too difficult. All seemed disorganised and unwilling to do jobs which might have been hard work. Maybe fine for leaks and bread and butter jobs, but I'm just sick of having my time wasted. PS. I have all the emails, and can easily add exact dates to all this - just didn't want to flick from one to the other. If I've made a mistake with ant of them, apologies. I know the saga began several months ago and I've finally given up - after a Winter with a couple of broken radiators and a useless shower room.

Amazingly good service from Dan, who came to link up new fridge freezer to water supply and to sort out a central heating problem. He was so efficient, knew his stuff, more than helpful throughout the visit. Thank you Dan for your top quality professional workmanship. Greatly appreciated. Helen

Only had to wait a week for an appointment to fit a new boiler for my 80 year old mum. The work was completed in 2 days including the awkward position of a flue. Nice engineers who cleaned up after. New boiler works well...so far.