Wickes Milton Keynes

Came to Wickes winterhill milton keynes ready to spend a serious amount of money on flooring — 117 square metres to be exact, around 80 boxes of 60x60 tiles weighing nearly 29kg each per box. Found the tiles I wanted, had a lorry ready outside, and simply asked the store manager if they could use the forklift to roll the pallet into the lorry. His response? “No, I’ve got a lot to do and we close in an hour.” Absolutely unbelievable attitude. I then offered multiple solutions: Use our own pump truck? NO. Use our own rolling cage to move the tiles? NO. Anything to make the loading easier and quicker? Again NO. Instead of helping a customer making a large purchase, the manager seemed more interested in avoiding work. I have genuinely never come across such a rude, grumpy, unhelpful store manager in retail. What should have been a straightforward bulk purchase turned into an exhausting experience because one person simply could not be bothered to do his job. If I owned this store, the first thing I’d do is replace that manager. Customer service like this drives business away. Avoid if you expect even basic assistance with large orders. Thats £2100.00 i will be spending some where else.

This store is always tidy, and everything is so easy to find. The staff are always on hand to help and can never do enough for you, and the management do just as much work as everyone else, which is quite unusual in most places. There's just 1 more thing that also makes this place an absolute delight, and that's the food van in the car park.

I had an excellent experience at Wickes thanks to Anthony, who helped me with designing my bathroom. From start to finish, he was incredibly patient, professional, and attentive. I made quite a few changes to the design along the way, but Anthony listened carefully every time and adjusted everything to suit my preferences without any fuss. He made the whole process feel easy, smooth, and completely stress-free. His knowledge, attention to detail, and friendly approach really stood out. He took the time to explain options clearly and offered helpful suggestions, which made me feel confident in my choices. I would highly recommend Anthony to anyone looking to refurbish their bathroom – his customer service is truly outstanding. A well-deserved 5 stars!

Best staff ever!! Can’t remember his name but on the receipt is 072 cs1 store 429. Shopping for bedroom paint when one if the tubs didn’t have a colour label, this staff member went above and beyond to look for a replacement tub in the back to make sure I was getting the same colour. He was really lovely and polite, very positive, really hope he gets recognised for the effort he put in assisting us and doing everything he can to make a great experience. 10/10

Do not shop here. The car park is a scam. If you visit 2 days in a row they say you were there for the whole time and try to fine you £100. They take a photo of you arriving on visit 1 then a photo of you leaving on visit 2 and say you stayed 24 hours.