Stoneyard Property Management

Awful property management. The lock on the door leading into our block of flats has been broken for over a year, meaning we lack even basic security. Sometimes homeless people sleep in the lobby due to this. In addition, our lift has been broken for six months leaving no disabled access and some residents having to climb up to six flights of stairs with shopping, furniture, pushchairs etc. Lift is yet to be fixed. Stoneyard said that the quote to fix it was 'too expensive'. This is clearly not a reasonable justification for leaving us without a lift for so long. I advise staying away from properties managed by Stoneyard.

I met with Stoneyard / Wollaton and Allen (who manage the Hicking building) at the Hicking Building AGM for the first time. I was shocked that yourselves as the management agent were unable to answer basic questions about the building, unaware of the amount of funds in the service charge account and have allowed maintenance issues to drag on for months. You were seemingly disinterested in resolving any of the concerns put forward by residents and owners in the building. You’ve since gone into liquidation and all the service charge funds, supposedly protected, have disappeared..

Flat 9 or 10 reported sept 25th.Flat 7 confirmed no signal 30th. Flat 6 also confirmed no signal to block.Also flat 14. 3 months + on . 1 repair . As of Dec 29th Enfield house still has no aerial on roof receiving a signal. We all been left with no TV signal over christmas and new year. Since reported not been contacted.No letters to update residents.Company collecting full service charge. No refund offered. Fobbed off repeatedly.Had to pay and then leave over christmas it's that bad. Stoneyard property management - known to most people as walton and allen have put a Trainee Property Manager in place to deal with the situation.

I rather resent having to select at leat one star... ZERO STARS! Water pouring through the roof of my beautiful mezzanine apartment in a converted £1.7M Print works in Nottingham. Both my agent and I reported an issue with the roof 2 years ago with nothing done. A year ago this got so bad that cold winter air and rain were coming into the apartment. Still nothing! We have requested access to the roof ourselves to access the situation - Refused. Chased for several months, eventually told a surveyor was going to survey so asked if we could be present for this - Refused. Asked if they could take some video footage so we could see for ourselves - Refused. Asked for a copy of the report - Refused. No updates, no calls returned in 3 months. Wrote a letter of complaint giving them 7 days notice to respond, copied to 6 people including 2 directors inc Brent Weightman... wait for it... NO RESPONSE. Resent letter by post - NO RESPONSE. There is water pouring into the apartment overtime it rains and we can't even get the insurance to repair it as they STILL HAVEN'T DONE ANYTHING TO REPAIR THE ROOF! Apparently they "can't find a roofer"... in 12 months?! I am willing to bet they could find someone if it was their own home. Disorganised, unhelpful & incompetent organisation that has no interest in the interests of its clients, just their own. Having selected the tab that filters management I can see I am far from the only one experiencing such ridiculously terrible service. Legal action is only reming option which is a shame but we have given them every chance and more to do the right thing. What an absolute Joke of a company.

Had some issues once we took over our flat however Stoneyard have been great in helping us resolve them! Sonia especially was very helpful and gave regular updates in terms of what stage our issues were at and realistic timelines for when we should expect the work to be completed.