Star Clean Services

We booked a One-Off Deep Clean with Star Clean Services and were disappointed in many ways. First, the cleaning they provided was not deep or thorough. I found many spots in the house that were left out and that had been overlooked. Three cleaners came and made the impression of being in a terrible hurry. I felt that first and foremost it was important to them to get the job done fast. We found dirt under the guest room bed, which indicates that they did not bother to vacuum underneath the bed. Also, the area behind the washbasins in two bathrooms were still super dusty. When we brought this to the manager's (Cheryle) attention she argued that we did not explicitly requested pipe-cleaning and therefore this area was left out (apparently, due to insurance issues this needs to be requested and paid for extra.). When I asked why this area was only left out in two of our three bathrooms then, she did not have an answer (this tells me that the insurance argument was only brought up as an excuse). We booked oven cleaning, too. They did a good job cleaning the oven, but weren't too precise cleaning the top of the stove. We emailed back and forth with Cheryle and asked for a reduction of our £200 bill, but the only thing she offered was to send cleaners in again to fix some of the things. Since we can not trust the Star Clean Services team we rather wanted a fast and customer-friendly solution for our dissatisfaction, but none were offered to us. In the end, we paid the bill in full and were left behind with a semi-cleaned house. That said, I don't recommend Star Clean Services to anyone. It was an expensive and disappointing experience.

I used this company every two weeks to clean my relatively small apartment. I must say that I was happy with the service at the beginning but it got gradually worse to the point that I have just cancelled. The last time the cleaners came I came home to the apartment in pretty much the same condition that I left it in. The bathrooms in particular hadn't been cleaned t anywhere near the standard expected. To top it all of, when you complain, the lady you speak to is abrupt and defensive. I find this appalling from a company that are supposed to be providing a service. If you are looking for a high quality cleaning service that is customer orientated... Look elsewhere.

We had a regular fortnightly clean. The cleaners came when they said the would and did a basic clean of hoovering and dusting. We felt that the cleaning wasn't that great quality as they left dirt underneath the kitchen table regularly and never moved furniture. We were only in once when the 2 cleaners were here and in fairness they were both really nice. However they were in for just under an hour which equated to about £20 per hour for the time the two cleaners were in. This just seemed too steep so we stopped the clean to look elsewhere as you can get cleaning for about £10 an hour. We always had reasonable dealings with the company however the quality vs cost aspect is the reason for 2 stars.

My partner and I recently used Star Clean to carry out a 'Deep Clean'. The quality of work carried out was shocking, and the service that we have received since then is nothing short of horrendous. So we are writing this story to warn others of this company, and to ensure that you don't make the same mistake that we did. We have since found that this company has a track record of providing bad service to their customers, just have a look at the other reviews on here, and on their Facebook page too, you will see similar stories. I've never seen a company with so many 1 star reviews in my life, I just wish that we had seen those reviews before contacting them to place a booking. I strongly advise all readers to avoid this company, I wouldn't wish what we have experienced with them on anyone. There are much better cleaning companies around the Dundee area, ones that will provide a professional service, ones that care about customer service and that are accountable for their actions. ****REVIEW UPDATE****** We thought that this company couldn't get any lower, but we have been proven wrong. Upon leaving this review, and one on Facebook too. We have since received a letter from Star Cleans solicitors, they have accused us of being aggressive and demanding that we remove our online reviews as they are Defamatory! Unbelievable!! We have been nothing but honest and sincere, we have told the truth about the bad service that this company has provided to us. We didn't want it to end this way, we tried to resolve things sensibly but they bullied us with the threat of court action and forced us to pay for something that wasn't provided. Also, we informed them that if they wouldn't reduce the bill accordingly that we would be taking this story to social media for others to find out. They were aware that this would happen. The whole point of online reviews are for customers to leave honest feedback, which we have done. We will not be further bullied by you Cheryle, these reviews are genuine and will be staying here for everyone to see. If you want to take us to court then go ahead, we won't allow you to silence us this time. People need to know what you and Star Clean are really like! Perhaps you should try trading with pride and professionalism and you wouldn't be in this mess? Threatening customers with court action because they are telling others about your shocking service is just wrong, you should be ashamed of yourself!! If you put as much effort into providing a good service as you put into covering up your unprofessionalism, you might actually be capable of carrying out decent, honest work. I advise anyone reading this to seek an alternative company to carry out your cleaning requirements.

Pretty poor. Actually very poor. I used them to clean my flat for 90 minutes/fortnightly for a couple of months. Friendly and helpful to set up, and the first visit was good and they did a good job in the bathroom and kitchen. However subsequent visits were very poor with kitchen cleaning half done, fewer rooms cleaned overall but us still being charged for the full 90 minutes. The standard continued to deteriorate and despite a couple of emails trying to fix this we saw no improvement and I cancelled the contract after only a few months.