Screwfix Wrexham

Not one for putting a bad review anywhere but felt this one was necessary. Really poor service. Went in just before they closed (running as I knew I didn’t have much time to order), I said sorry as I knew they were close to closing time to which the sales assistant said “you don’t look very sorry” (I genuinely couldn’t have been more polite). Was asked to come to the till only to be told that they are closed and that the customer tills were off! Clearly just didn’t want to serve me.

Popped in for a seal wasn’t to sure of the size as there was two Listed on their computer so I asked the little man with spectacles on behind the counter if I could see the two of them he smirked and sarcastically told me go and have a look on the computer which I said I did but would like to view bith rubber seals , he then tried to be little me in Front of another customer and proceeded to tell me very sarcastically again to get the part numbers off the computer while hes actually standing there ,,,,, whats little man actually getting paid to do ,,,,,,smug little mam has a computer in front of him and a handheld device ,,,obviously his little man syndrome has kicked in now ,..so I told him to shove the part where the sun don’t shine and went next door to B&Q where i was dealt with by a lovely member of staff ,and very helpful and polite , I didn’t get the little mans name with Spectacles but he has lost them a sale and future trade off me

I’m not going to leave zero stars because I come in here a LOT and most of my interactions with staff have been very pleasant. But today when buying a tube of silicone, the man behind the counter asked me if I was aware that I need a gun to use the silicone. I just found this extremely patronising as I wouldn’t have been asked the same question if I was a man. He also didn’t ask me for my account details which has never happened before, so I’m assuming he didn’t ask because he just assumed I wouldn’t have an account due to the fact I’m a woman. The whole interaction just felt very sexist which is so weird, because there are so many capable women in the trade business nowadays

I have never left here here without what I wanted. The stock is seemingly bottomless, and with a central location off the A483, good parking, ground floor accessibility, and keen pricing make Wrexham's Screwfix a terrific drop-in shop for trade and DIY markets.

I had a really poor experience at the Wrexham store today. The person at the till was checking messages on his mobile phone while serving me, which felt dismissive and unprofessional. When I wished him a good weekend, his response was a blunt “yeah, bye” — delivered with a couldn’t-care-less attitude. It left a very bad impression and certainly didn’t feel like the level of service I would expect from Screwfix.