Robert Dyas Salisbury

My friend and I bought three heaters from this shop, but unfortunately, all of them stopped working without any reason. Given this experience, I seriously doubt the quality of the products. I definitely won’t be coming back to buy a heater again, as it doesn’t make sense to invest in something that fails so quickly. The heating performance was poor, and after just two weeks, all of them stopped working.

Rude,rude,rude Will never use this shop again. Never order anything for collection ,the woman who works there makes the experience awful,shes not much good in the shop either making you feel like a nuisance if you ask anything. Shame really as it is a good shop

Would have preferred to email store but no contact given. 13/7/25 P.M. I bought Addis 3arm rotary airer from Salisbury. Assured by young gentleman it came with ground fixing. On opening pack ground fixing = instruction to dig hole 20cm square and 50 cm deep then concrete in. I suspected this from item labels but assured otherwise. Meant I had to nip to Caxtons of Fordingbridge (nearer) for ground spike next day. Waste of time. Airer OK and shop usually good in my limited experience.

Went into Salisbury branch this afternoon to purchase a water filter jug. As it wasn't out on display I took it to the counter and asked if it could be opened. I thought it was a glass one but it was a new style plastic. I was still undecided when the assistant said, can you keep your hands off it if you're not going to buy it. Never in all my 50 years of being in retail have I ever heard those words uttered until today. The other two staff members just looked on. I always try and support Salisbury local shops, even if it's means paying for parking but I have now just ordered the same item on line. Customer service was nil today Robert Dias.

I was made extremely uncomfortable due to being followed aisle by aisle by one of your staff. I merely popped in to pass time while waiting for a friend and therefore had to keep checking my phone for the time. I was horribly judged on this and I felt violated. I was going to come back and buy some things that caught my eye but because I had an awful experience, that won't be happening. I'd much prefer to support local businesses but it looks like I will turn to Amazon to buy things I saw in your shop. At least I don't get judged there.