Pure Residential & Commercial Ltd

Bought our property in October 2022. We were asked to leave a review, by Emma, before we had even moved in, so glad we didn't. Have had and are are still having massive issues trying to get faulty work corrected. One fault was pointed out before we had moved in, told it was "on order", was ordered again in April 2023!! We can see day light through our front door, reported with all snags in Dec 2022....still waiting. We are now in the process of getting a professional snagging report done and going through our solicitor, as I am sick of being ignored and having to plonk myself in their nice "perfect" head office. Lots of people on the Cae Topyn estate simply gave up trying to get work done. DO NOT fall for the "upsale" of carpets and tiles - Really poor fitting and still waiting on badly fitted floor tiles to be corrected. THEY REALLY JUST DO NOT CARE and if this review prevents just one sale, I’ll be very happy.

My experience with Pure was very disappointing after they pulled out of the deal and taking my deposits. I had to fight legally to get half of my money back, but the initial deposit was nowhere to be seen. Pure Homes have cost me financially and emotionally. To all future buyers, beware of their contracts . They are shrewd and not always transparent and certainly did not act in the clients interest in my particular situation. I feel others should be aware as many businesses operate unethically and in this instance it was true for Pure.

Beware buying a property from these cow boys they build dangerous and inhabitable houses that are not fit for purpose. This is our quality house that has been leaking like this for 6 months

Exceptional Experience with Pure Residential I recently had the pleasure of purchasing a home from Pure Residential, and it was an outstanding experience from start to finish. Their professionalism and customer service were top-notch, making the buying process smooth and attentive to my needs. What really distinguished Pure Residential was their fantastic ground team, including Anita, Paul, and Daz. They were not just helpful, but also extremely flexible and accommodating, even after the sale was complete. Their positive, can-do attitude made a significant difference. I felt valued as a client throughout, with Pure Residential demonstrating a commitment to customer satisfaction and long-term relationships. I wholeheartedly recommend them to anyone in search of a home. Their professional expertise, exceptional service, and caring approach truly set them apart. This purchase was more than a transaction; it was a memorable journey that added joy to moving into our new home.

I bought my house from pure in 2017, it was one of the show homes so completely ready to buy. I didn’t get the whole ‘new build’ experience by choosing everything my self because everything was fitted. It was all really high quality and well built. If any problems cropped up the maintenance team sorted quickly. I liked how spacious the estate was as opposed to a lot of other developments it seemed open and peaceful. This house will always be a very very special place for me.