Number One Property Management

Had a wonderful experience dealing with David. He was incredibly helpful, professional, and patient throughout the entire process. Highly recommend their service!

Got in touch to get my property sold asap due to a time sensitive deal. Within a week the property had been listed, and had an offer of full asking price. Absolutely recommend Number One and Aimee!

Recently moved and went to pick up the keys. The agency is located on level one, with no public access, so you have to phone to be let in. We informed them in advance what time we would arrive and confirmed again the day before. Despite this, we were left standing at the door for around 20 minutes. We called their landline at least a dozen times with no answer, even though there were four staff members sitting in the office. Eventually, a lady from another office noticed us and kindly let us in — otherwise we would still have been waiting. When we mentioned the issue and asked them to check their phone, instead of apologising, the response was just “oh okay”. One of the staff members then gave me dismissive looks, as if I was being unreasonable, when in reality they had been rude and unprofessional and simply not doing their job. Very disappointing experience, especially at such an important moment as moving day.

I let out my property via Number One for over 3 years and wouldn’t recommend their service to anyone. Despite paying for their fully managed service, I ended up dealing with the tenants directly just to get things done in a timely and cost efficient way. At the beginning of the tenancy, I thought I made it very clear that Number One were not to authorise any maintenance without checking with me first, but they still went ahead and arranged a gas safety check using their own contractor. This cost me money unnecessarily, as I already had a free one included with my property insurance. When the tenants gave 3 months' notice, you’d think that’d be plenty of time to line up new ones – especially in a hot rental market. The property ended up sat empty for around 8 weeks, and it wasn’t even advertised for more than a month. Their only excuse was they were short-staffed… not really my problem. To top it off, when I ended up selling the property to the tenants, Number One were once again slow to react. Despite me informing them multiple times of the intent to sell the property (and giving around 6 months notice of my plans), they didn’t provide any advice on the process or the costs involved. When I did have a specific process question, it took forever to get a response and even then it was “we’re not sure”. Now the sale has gone through, I’m once again waiting on responses from Number One to be able to close off the transaction and honestly I’m starting to lose hope that they’ll ever reply!!! In summary, if you want to pay for a fully managed service but still do absolutely all the leg work yourself, go to Number One. They’ll leave you short of 2 months rental income and then charge you for the privilege.

My experience with this management company has been consistently poor whilst being a tenant for several years. Repairs drag on for far too long, and when someone finally attends, the work is rushed and messy with little attention to quality. There seems to be no proper supervision of the contractors they send out. The most worrying part is that the landlord wasn’t even aware of how badly things were being handled until it was raised directly with them — which tells you everything you need to know about the level of oversight. Polite emails don’t make up for repairs that are repeatedly botched or ignored. Tenants and landlords deserve far better than this.