Neo Property Solutions

Another inconsiderate driver, nearly took us out on the motorway speeding like an idiot. Not a great look in a company van. Luckily had my partner in the car to take a photo.

Contracted to do improvement works on my flat via my housing association. Had no issues with the fire protection works that they did, but a cowboy would have done a better job on my door and window replacements. New door doesn't seal against the frame and lets in a draught. Booked the day off work for them to fit my bathroom and kitchen window as I WFH, turned up on the day and told they were only doing the bathroom window as they hadn't brought the beading for the kitchen window. Checked bathroom window at EOD and it had no beading, told me they hadn't brought it and needed to do it another time, clearly forgetting that they had told me that was the reason they weren't fitting my kitchen window that day. Workmanship was shoddy, with the new plastic cladding pulling the original wooden frame away from the wall, with no effort to remediate it, as seen in pictures. No offer of compensation made when I had to book another day off work, not even a £20 voucher as another lucky customer mentioned. Returned to do kitchen window, and left some unfortunate new starter to do the work on their own whilst the rest of the lads were all working together upstairs. The new starter broke my replacement window when driving it over from their yard. Even though the new starter broke it, I actually feel bad for them, clearly not being given the guidance and supervision they should have. They fit a temporary wooden board in place of my window for the day, then returned the day after to fit a "temporary window". The window is full of water from a flood they had in their yard, and hasn't been sealed, so lets in a draught and hums on windy days. Was told 7 weeks to get a new window. Up until this point I had told the site manager despite everything that had happened, that I wouldn't have any issues as long as everything was sorted and they kept me in the loop. I heard nothing from them in about 3 weeks, so called them and spoke to the site manager, who apologised as the member of staff with details of my new window order were apparently on annual leave. I told them about the draught coming from the window, they said they would come by in a couple of days to seal it. They never showed up. Called back a couple of weeks later, where I was told they didn't have details of my new window order as apparently the site manager had the details who was on annual leave this time, but said they would look into it and get back to me. Called me back and said site manager would let me know when they get back. They didn't call. I called again 2 weeks later, and was told the site manager would call me before EOD, no one called. Called this week and was told "the person who knows about your window order is on lunch", I knew they were going to offer a call back that was never going to happen. I also get the feeling that, now 8 weeks later, my new glass hasn't arrived yet. They even had a van out to the building I live in last week, would have been of no consequence to ask one of them to stop by and seal the window up whilst they were on another job. I also have a boxed-in area above my front door that cannot be closed up as the new arm on the door is too high, and was promised they would raise the height of the boxing-in, which has not been done this whole time. I have been so patient and understanding towards this company despite everything that has happened and them leaving a mess every time, and I feel taken advantage of. I'll let the work speak for itself in the pictures anyway. I would advise any principle contractor or client to stay well clear and find any other supplier, because I don't think it could get any worse than this. My flat is in desperate need of decoration, which I haven't been able to do this whole time, as they managed to chip the little paintwork I had already done in my hallway. I just want to live in a home that has a functional front door and window :(

Drivers clearly don't care about children's safety.

The Neo Property Solutions Team delivered an unsatisfactory service when installing a new fire safe door to my flat. An appointment was made for the installation to take place on 08th January 2025 but they didn't do it until the following day despite both myself and my partner altering our commitments to be there to grant them access to the flat as requested. They then tried to pass the book when it was brought to the attention of their office staff. The Neo Property Solutions Installation team turned up late, wasted time hanging around the communal car park, completed the door installations from their job list that they felt like doing knowing they would be back to do others the following day (missing my flat despite being instructed to do it & us giving up our time so it could be done). Then 3-4 of them threateningly surrounded me and my fiancé in the communal car park (in my opinion, as I'm a vulnerable person with mental health struggles) after we queried with their customer service team why the installation team was refusing to fit our door that day as promised. A man who appeared to be the foreman spoke down to us in an unfriendly & curt manner, then told us they didn't fit the door because they knocked for access but there was no response (untrue, they fit doors to the downstairs flats, came upstairs crossed the landing past our door and worked on our neighbours without giving us a second thought - we are still moving into our flat and its bare. Noises echo and travel clearly as a result. The sound of knocking wouldn' t have been easily missed) He begrudgingly offered to get his team to fit my door the next day. Following our conversation, the Neo Property Solutions Installation Team promptly cleaned up behind themselves - loading what was clearly my door back into their van! They wasted a further 20-30 mins in the communal car park before driving away. The following day the installation team did the work as promised but were very slap dash about it. After they signed the job off and left us, we found grubby marks all over the door and chipped paintwork.. disgusting as all my neighbour's doors are in pristine condition. I'm absolutely appalled. I lodged a complaint that has neither been acknowledged nor addressed. I shall be chasing it up and if I continue to be ignored I shall report this poor customer care & malpractice to the relevant governing body.

Leeds housing hired this company to do fire solutions. What a joke put new letter boxes in falling off after one day