K & M Maintenance Services Ltd

K&M Maintenance were sent by my insurance company to investigate an F75 fault on my boiler. The engineer spent around three minutes looking at the boiler, then went back to his van for about ten minutes to respond to the insurance company. His report stated that the boiler was 17 years old and that the system contained sludge, which he and the insurance company used as reasons why the repair should not be covered. Both points turned out to be incorrect. I arranged for a Vaillant engineer to attend privately. He carried out several tests and confirmed there is no sludge in the system, I saw this myself. He also checked the serial number and labels on the boiler and confirmed it was manufactured in 2012, so it is clearly not 17 years old, 14 years at most. He replaced a couple of sensors and the boiler has been working perfectly since. He advised that a system flush may be worth considering in a few years, but it is not needed now. I sent the Vaillant engineer’s report to the insurance company after they asked to me seek a second opinion at my expense. During the process I also challenged the 17 year claim and was able to get the insurer to confirm how much K&M were paid for the call out (£155), as it counted against the allowance for this incident. Based on this experience, the assessment from K&M Maintenance was inaccurate and extremely brief. It felt like the goal was simply to log a call out and move on rather than properly diagnose and repair the problem. Charging £155 for what amounted to only a few minutes of inspection raises questions about the quality of the service provided. If K&M contact you after you log a job with your insurance company, you may want to consider declining and asking for an alternative contractor.

Shocking company. Unskilled and rude. Sent by Esure and couldn’t get out of the house quick enough. Told an 84 yr old vulnerable customer to have floors dug up as must be a leak in the central heating pipes below ground. I asked him to isolate the CH to see if it was as till loosing water. He did this reluctantly and it was clearly not the CH as the pressure was still dropping. He also stated there was no condensation pipe as that’s where you would normally see water leaking. I found the condensation pipe in 2 minutes. It was leaking water like a tap outside. He then ran out of the house stating he couldn’t work on our type of boiler. Spoke to the manager about this awful experience. He stated that they didn’t know it was that type of boiler and Esure didn’t tell them. This was totally incorrect as the same person called before the visit and asked for the make and was told it was an ASHP. Say anything to get a call out charge. Wow Ignore the response to review. Not factually correct. It was myself that diagnosed the leak. The engineer stated the boiler did not have a condensation pipe and only isolated the CH circuit when I insisted. They have still failed to address why they sent an unqualified engineer when they had been told twice earlier that it was an ASHP system. Blaming insurer is out of order as they could have simply returned the job to Esure. Instead they chose to bill them £150 which I have now had to pay personally as this amount affected my total claimable amount. I had asked them not to bill this amount due to being told the above but they have refused to do this or pay this compensation to me. They had the opportunity to do the right thing and refused. The manager was not interested when I rang to complain. I asked to speak to the owner and the call handler said he was the owner. Very convenient they don’t record phone calls as this would have proved they knew it was an ASHP before they attended.

Very unprofessional engineers, they don't know what they are doing with boilers. For the same fault 7 visits charged insurance company £1300 yet boiler still have the same 2 faults and not i am without central heating after 7 visits. Also due to their engineer negligence in cold inlet connection the bedroom were flooded because of leaks and also in lounge on ground floor. I have axa insurance I have told axa in previous 2 occasions do not send engineers from K&M maintenance but they still keep sending the same company engineers. I don't trust them as in this amount the whole new boiler could've been purchased and boilers faults are still exist. This is not correct, the leak happened on the same day when the engineer have replaced Heathrow exchanger plate. From day 1 the fault report was 2 different F22 and F28 codes. Despite these details your engineer have not repaired boiler considering these fault at once bit bit by bit taking as many as possible the charges from insurance company.

I have used KM Maintenance many times and would highly recommend. From outdoor/indoor electrics, paving &gardening work, all done to a high spec and at very reasonable prices. One number I’ll not lose in a hurry 👍

Absolutely fantastic service. Found the problem with our toilet instantly and within the next day we had a brand new fitted toilet. Super friendly and efficient. Would highly recommend.