HOMELINK PROPERTY MANAGEMENT

I found a rental property through On The Market and pressed the "call agent" button for a prompt answer to my enquiry rather than emailing. The call was answered but nobody spoke, then when they did it was just "Hello." No confirmation that I'd got through to the right place, no staff name, introduction etc. My enquiry was simply; does this property allows pets? I was then told to go back on the website and click the enquire button, only to then have to ask the exact same question just via the online form! An anonymous staff member emailed back asking me to fill out an application form with all my details. I responded that I didn't want to apply if the property didn't allow pets and could they simply confirm whether pets were considered. Absolutely infuriating and incredibly poor customer service - which lead me here to check their reviews. I won't be enquiring about anymore Homelink properties in the future. If this is how they handle a simple enquiry I dread to think how they'd be managing a property.

The rental we are staying in has had damp since before we moved in, we have been here 2 years, have mentioned it at every inspection but it hasn't been noted in the report until recently and now we have bought a property and will be moving next year, Homelink are finally getting a builder to come and fix the issue. I asked them to please ask the builder to turn it after 2pm because I am on nights for 2 nights and needed to sleep, they did not inform the builder, who turned up at 12 and began drilling and hammering subsequently waking me up after less 5 hours sleep. When I went out to confront the builders they were very apologetic and explained they had not been advised to arrive after 2pm. Thus is a simple request that Homelink didn't pass on and has now put my health at risk as I have to be up all night again this evening. As you can imagine I'm not very happy about this issue.

Very happy with HOMELINK they kept in contact, and ensured i had all the information i required. 5 stars! Very happy.

The company that charged me for the rising damp from under my bed £300. So they sent a carpet fitter to check for DAMP??? Of course he said it wasn’t because of damp he’s £300 up for a small piece of flooring. Well after email and plenty more they didn’t understand what a damp check entails. I could go on but that’s a fair comment

We have rented through Homelink and found Lynn and Carol to be very knowledgeable, helpful and professional. They took time to find us the perfect property to suit our need, arranging several viewings. The whole process was easy and well-managed and everything went smoothly. When we eventually moved to a property we had bought, the process was simple and our deposit was returned promptly. We would have no hesitation in recommending Homelink to anyone wanting to rent in the area and we would also use them if we ever wanted to rent out a property.